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Old 05-03-2009, 11:06 AM   #1
FIA
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Default No May Gifts or May eStore Points Yet for April Deluxe Accounts

A new front page story has been added:

No May Gifts or May eStore Points Yet for April Deluxe Accounts

Click the image to open in full size.This weekend the Webkinz Insider forum has been flooded with posts from members who signed up for a Webkinz Deluxe Membership at the Ganz eStore in April but who have not yet received their prizes or eStore points for the month of May. On Friday we learned that the prizes and points were programmed to be awarded on the monthly anniversary of signing up for the Deluxe Membership (click here for article), not on the first of the month, as most had expected.

However, many of our members who signed up for a Deluxe Membership did so on the first day the memberships were available, April 2nd, and they have not received their gifts either. So, for those of you who are wondering about your gifts, don't worry, you are not alone. Hopefully the programmers at Ganz will be able to sort all of this out when they get back to work on Monday.

NOTE: We have received reports from a handful of members who signed up for a Deluxe Membership in the last couple days of April who received the May gift box (with the Racing Jacket) instead of the April gift box (with the Racing Helmet). It appears the programmers still have some "debugging" to do with the Deluxe Membership program.

UPDATE (Monday Morning): We have started receiving reports of the May eStore points, but not Gifts, being added to some Deluxe Memberships.
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Old 05-03-2009, 11:13 AM   #2
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

The thing that bothers me is on Friday night there were a couple of people wearing them in the trading room, I guess they are relatives of Ganz workers, at first I thought it was from the asian accounts, but now I see those people saying they have not gotten yet either.

Again, thanks for keeping us up to date!
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Old 05-03-2009, 11:14 AM   #3
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Thumbs down Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

Hmmm.....that's is odd
Well there's always glitches with the new things
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Old 05-03-2009, 11:14 AM   #4
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

Thank you for making this front page news! Hopefully, everyone will get their bonus gifts soon!
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Old 05-03-2009, 11:15 AM   #5
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

I'm wondering if when we got the 2nd gift box that day became the new anniversary date!! Just wondering!!!!
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Old 05-03-2009, 11:18 AM   #6
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

View Post Originally Posted by Gmagator
The thing that bothers me is on Friday night there were a couple of people wearing them in the trading room, I guess they are relatives of Ganz workers, at first I thought it was from the asian accounts, but now I see those people saying they have not gotten yet either.

Again, thanks for keeping us up to date!
The people who got their new racing jackets could be people who joined on May 1st (or after). They would have received the May gift box when they joined.
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Old 05-03-2009, 11:35 AM   #7
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

If you sign up for the monthly Deluxe that was 10.00 a month they no longer have that and you will have to sign up for something else because you won't get you box.
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Old 05-03-2009, 11:36 AM   #8
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

I was really looking forward to my gift box.
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Old 05-03-2009, 11:42 AM   #9
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

I signed up in April for the one month account, to try it out and see if i would want to do the annual. Well we liked it and decided that we would purchase the $45 family annual subscription. I got an email saying that my deluxe account was going to expire, so i went ahead and purchased the family subscription and signed up 5 accounts. This morning i wake up to find out that 2 of my accounts no longer have any deluxe privileges because their first subscription expired! and it negated the second one i purchased! Hopefully Ganz will fix this tomorrow when i call, but i am frustrated because i feel like i wasted $45 when i cant enjoy the deluxe tab today
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Old 05-03-2009, 11:59 AM   #10
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Default Re: No May Gift Boxes or May eStore Points Yet for Deluxe Accounts

The same thing happened to me! I hope they get it fixed asap
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