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Old 01-01-2008, 09:40 AM   #1
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Arrow News: Ganz Responds to Recent Webkinz World Technical Issues

Ganz has issued a formal response to the technical issues that have occurred over the past few days. This information came directly from Ganz.com:
Recent Technical issues—Ganz responds

Over the past week, technical difficulties have reduced the level of service of Webkinz.com below acceptable levels. We would like to take this opportunity to apologize for these issues and tell you what we will be doing for all of our great members who were inconvenienced over the holidays.

Our main problem was a technical issue which impacted the Adoption Centre leaving some of our newest members stuck in the adoption process. If this problem has affected you, please know that we are currently in the process of fixing all stuck accounts. This process is running day and night, and we expect all of the affected accounts to be fixed over the next few days. When your account is fixed you will be able to complete your adoption and begin enjoying everything Webkinz World has to offer. If you have contacted Customer Service about a new account, you will receive an email when your account is ready (note: some of these emails were sent blank – if you received a blank email, check your account, it has been fixed).

[...Read More...]
Additionally, further technical issues led to interruptions of service for many of our users. We are confident that the fixes we have implemented have dealt with our key problems and that service will now be back at a level where everyone can fully enjoy our great site.

As a token of our appreciation for your patience, we will be awarding an extra 500 KinzCash and a 1 month account extension to all accounts that were affected by these issues. This award will be done automatically at some point in January when we are certain that all affected accounts have been properly fixed and the issues successfully dealt with. You do not need to request the reward in any way.

Thanks again for your patience and we hope you enjoy your stay in Webkinz World.

Happy New Year,
Ganz


[Click for Article...]
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Old 01-01-2008, 09:40 AM   #2
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

First post! Yes!
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Old 01-01-2008, 09:40 AM   #3
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

Thank you Ganz, you rock!
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Old 01-01-2008, 09:42 AM   #4
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

Awesome! I do not think I will be getting that 500 KC...
Old 01-01-2008, 09:47 AM   #5
here?what?when?why
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

thank you justin for the update..we can always count on you to keep us aware..rep points for you
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Old 01-01-2008, 09:57 AM   #6
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

well thats good news
luckily nothing happened to me tho
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Old 01-01-2008, 09:59 AM   #7
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

That's good to know, nothing happened to me, though!
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Old 01-01-2008, 10:02 AM   #8
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

Yes, I saw that on Webkinz.com's homepage.
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Old 01-01-2008, 10:08 AM   #9
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

thanks for the info

I set up 2 accounts for my niece and nephew on Christmas Day and had lots of problems setting them up. One of the accounts I could not get the special letters to come up it was blank but finally I got it to work. But neither of the accounts got an exclusive item???? Very strange they got their normal PSI but no exclusive item? On one account we had more than one pet to adopt the 2nd pet did get an adoption gift...I'm hoping when everything is fixed it will realize they didn't get their exclusives.

kkweb525

do I need to let Ganz know this?
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Old 01-01-2008, 10:13 AM   #10
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Default Re: News: Ganz Responds to Recent Webkinz World Technical Issues

Thank you. Rep point for you!!!!!
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