I seem to have "stumbled" onto a fix for this glitch. I have done several accounts this way.
Try it - may work for you as well.
Watch Webkinz World for snowflakes you can click! To find your first clue, go to Forums quick!
Click on Forums tab - Clue #2 will pop up
Winterfest is all around! Look for a clue where apps can be found!
Click on Mobile Apps tab - no clue
Click your BACK ARROW - Clue #3 will appear
Winterfest comes but once a year! Go where rooms are uploaded – a clue is here!
Click on Share Center tab - no clue
Click your BACK ARROW - Clue #4 will appear
Winterfest prizes are yours to be won! And a clue can be yours if you look where there’s Fun!
Click on Fun Tab - no clue
Click your BACK ARROW - Clue #5 will appear
Snowflakes flutter ‘round. Have you logged on and played? Clues too are around – just go to the Arcade.
Click on Arcade tab - no clue
Click your BACK ARROW - Clue #6 will appear
Don’t forget to log on during Winterfest! And for your final clue, click the page called Contests!
Click on Contests tab - no clue
Click your BACK ARROW - Enter verification code - all done!