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We have been receiving reports from across our forum this week of a glitch affecting the Caring Valley trees for September. As most of you know, players entering the feature codes off of special Caring Valley tags and planting the required number of saplings get one special tree that they can decorate and place in their yard online.
For the month of September, the special tree is supposed to be the Fantastic Fruit Tree (the tree on the left). Unfortunately we have been getting a lot of reports are that as soon as the Fantastic Fruit Trees are placed in a yard they turn into Delicious Deciduous trees (the tree on the right). The Delicious Deciduous was the special tree for the month of July. Some members have reported having the correct tree show up in their yards. At this point, we are not certain why some accounts are affected and others aren't.
If you have created your Fantastic Fruit Tree and had it turn into a Delicious Deciduous, you may need to contact Ganz directly to get your tree sorted out. Ganz can be contacted online at their Customer Support page or by telephone at 1-866-932-5469.
Re: New Glitch Affects Caring Valley Trees for September
I actually had this problem. When I designed it, it was the fruit tree. Then when I placed it in my yard, it turned into the candy tree. However, when I placed it in my yard today, it was finally the correct tree. This leads me to believe they are actively working on the issue...and maybe fixed it? Hopefully!
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