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This will be a nice addtion for those who might like to tryout the Deluxe, but may not be sure if they want it for long term. I do think some will find they will like having it, because as a member, you will get some really great surpises. We all love it.
Nope. I just went through it and the one account that we have that had not expired yet says that it is now set for automatic renewal and to renew my account today, they plainly said that they will hit my card again in 12 months and for any other accounts linked to me.
We purchased a single deluxe account for my husband to play with our kids and it was ticked for auto renewal. We never authorized them to keep our credit card info or the right to charge it at will, but they just did!
Andigirl, did you get an email with this info or were you in the estore trying to renew? It almost sounds like they're trying to say that if you renew today that it will then be marked for auto renewal for next year (which is their new policy), but you'd have to authorize that with today's purchase, not that they're going to automatically charge you for today's renewal if you didn't want to renew. Unless of course they've already processed it without you doing anything, in which case I'd say your credit card company (and probably the Better Business Bureau) needs a call because that's just bad business.
Wow, I also can't believe they got rid of the family plan! Guess I'm glad we just did it recently. Not sure if we'll have Deluxe when it expires now though. We have a lot of accounts that we had on it! I'm really bummed about that!
People purchasing the $2/month version aren't getting all the same benefits of a yearly membership. The $2/month version doesn't include the Estore points, the monthly box or the super deluxe item.
FrogKissingLady, I wouldn't think so. All of us who purchased the family plan when it was still available will likely just have the deluxe options end and then we'll have to pick a new plan to be deluxe again since the plan we're on no longer exists. Also, the purchase wasn't made with an authorization of automatic payment so I don't think they can process it as such at a later date.
The $2/month DOES include the super deluxe item IF you keep it on auto-renewal for 12 months. Same with the other plans. If you keep them on auto-renewal for the full year, you will get the super deluxe item. The only difference is, if you purchase the full year to begin with, then you will get the super deluxe item right away; otherwise you have to wait to get it.
This is what is says on the estore about auto renewal:
How do I cancel the automatic renewal option on my deluxe membership? Canceling automatic renewal is done online right from your account manager or from your billing email notifications. You will receive a membership expiry notification 30 days prior to the end of your membership period. This notification will inform you of when your credit card will be charged and will also provide you the option to cancel your automatic renewal if you wish to do so. For monthly memberships, notification will be sent by email 14 days in advance.
I will not be getting a deluxe memberhip for any of the kids since I cannot renew my family account. Come on, Ganz, you are really messing up here. Retire family plan?? Okay, now that's just ridiculous. I am getting fed up with how greedy Ganz is getting. I am not a happy webkinz mom right now.
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