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Old 04-28-2010, 09:24 AM   #201
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Someone better tell them to come here and read the PAGES and PAGES of people NOT willing to bend to their NEW policy
145,000 MEMBERS CAN'T BE WRONG and we all OBVIOUSLY KNOW what we want
Even at $2.00 PER member, here, they are losing over a quarter of a Million dollars...$290,000 to be exact.
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Old 04-28-2010, 09:26 AM   #202
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Really, someone over there needs to get out from behind the desk once-in-a-while and move around with the real world!
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Old 04-28-2010, 09:27 AM   #203
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

If a person pays the $45 per year for a single membership they get the full membership bonus which includes $3.00 in estore points each month and that brings the monthly total for an individual membership to $0.75 per month per account. Why are we suppose to feel good about paying $2.00 per month for limited account benefits?

I always thought that the family membership deal was extremely good. After the $3.00 estore point bonus was awarded it was only $0.15 per month per account. I was kind of expecting a rate increase this year but I was not expecting to have to pay $225 for what cost me $45 last year. If they raised the price a bit I would actually understand it. If they made it $60 for a family membership it would be understandable and it would still be an amazing deal. After the monthly points were given out it would still only be $0.40 per account per month. More money for Ganz but still a fair deal for us.

Ganz has a right to charge what they want for their products but as a customer I have the right to refuse to buy it and that's exactly what I'm going to do. I've been a huge estore fan and Ganz supporter. I think they should not only pay attention to how many customers are going to walk away from them over this but which customers are walking away. My list of estore transactions is 14 pages long and almost every transaction has multiple purchases on it. I have spent thousands of dollars on estore stuff but I am rethinking that now.

Give it back to us Ganz and just word your site more plainly if "customer confusion" really is the reason. this change just isn't working for me.
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Old 04-28-2010, 09:27 AM   #204
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Bottom line- money talks!! The ONLY way Ganz is going to anything about this if they feel it in their bank accounts! Don't just not renew Deluxe BOYCOTT THE ESTORE!!!!!! Then they'll listen!!
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Old 04-28-2010, 09:27 AM   #205
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I agree with Veronica. BABV dropped their membership from 45 to 25 dollars a year with lots and lots of extras. so I got dh an account there. I really was thinking that webkinz would follow suit and then we would do the family thing here.
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Old 04-28-2010, 09:28 AM   #206
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

WOW. I'm stunned. What are they losing by allowing 5 accounts to benefit for the same price as one? You don't get any more Estore points than you do with the single, which is the only equivalent of real money they are shelling out...everything else about the membership is virtual. Right? Am I missing something there?
They need some serious customer service overhaul. I know from experience that's a stressful job especially when your bosses do something lilke this and all you get all day is complaint calls. And they are far removed from what's really going on and don't always know the right answer unfortunately.
But this was a super bad move on Ganz part. Again, what are you losing other than customers??
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Old 04-28-2010, 09:29 AM   #207
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

they deserve to lose a lot of deluxe for this. the program will probably shrivel up now
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Old 04-28-2010, 09:30 AM   #208
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I just called too. We had one membership but were waiting for it to go to
expand to family for your coursins to be added.

Dumb Dumb Dumb Ganz

We got the party line that it was just too confusing to people -
no one knew how to add members.

Well, the solution to that is make it easier to add.
They could have allowed other accounts to be added for the remainder of the term, even.

Not take it away.

And the rep laughed as she said "Sorry you feel that way" when I said it was just trying to get
more money from people but it wouldn't be from us. Laughed. Great customer relations skills.

Well Ganz, you did not gain 4xcost income, you lost the one you had.

Is there a chance for redemption - sure, but I doubt you'll do the right thing, apologize & bring it back.

Harumph.
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Old 04-28-2010, 09:30 AM   #209
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

View Post Originally Posted by Dixiecup
Someone better tell them to come here and read the PAGES and PAGES of people NOT willing to bend to their NEW policy
145,000 MEMBERS CAN'T BE WRONG and we all OBVIOUSLY KNOW what we want
Even at $2.00 PER member, here, they are losing over a quarter of a Million dollars...$290,000 to be exact.
Exactly Dixie...I don't think ganz listens to us at all.
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Old 04-28-2010, 09:30 AM   #210
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Well, I'm glad I decided to renew last week, instead of waiting until May! Even though my son was more than willing to give up his Deluxe status, I went ahead and renewed, since we did get 5 bonuses a month, instead of just one. I even debated getting a single membership, just for the cool extra prize! I'm glad I didn't do that now...

I really don't understand how the family plan was "confusing"...really? What is confusing about connecting 5 accounts? Or are we dealing with people that can't use a computer to begin with? Sure, it looks better to say $2 a month! But once we've had all the perks, how can anyone be happy with that? I think this year will be a turning point for us, deciding if we are still going to put our time and money into Webkinz. That would be upsetting to just stop, but if there are no incentives to continue...

Interesting choice on Ganz's part...
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