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Old 04-28-2010, 08:25 AM   #171
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

they have taken the family away!!!!!! nooooooooooo now i will never be able to get it again!!!!1!!
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Old 04-28-2010, 08:26 AM   #172
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I just got off the phone with the eStore...I was told that this automatic renewel thing is only for the people who signed up in the last 2 days...there is a clitch in the system that is posting it on all deluxe accounts...since I opened ours in Aug. I don't have the option to unclick it...and I will not be charged for a renewal when my deluxe membership expires...I have 3 very unhappy grandkids right now...and one very unhappy Nana...LOL
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Old 04-28-2010, 08:28 AM   #173
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Thank you Jayne for following up on this for us.
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Old 04-28-2010, 08:28 AM   #174
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I went to the e-store, and looked under my 'manage account' section, but couldn't find where to not have my 5 accounts from the family deluxe membership renewed come May when my membership is up. Exactly, how do you go about doing that? And I guess if I have points left, I have to spend them first, right?
Arghhh! I am not a happy camper right now.

Oh, just saw the post above. Thanks. But, I am calling Ganz to tell them how I feel about this. I think everyone should that is upset. Maybe they'll put the family membership back on if enough people revolt!
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Old 04-28-2010, 08:32 AM   #175
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

View Post Originally Posted by Jayne
I just got off the phone with the eStore...I was told that this automatic renewel thing is only for the people who signed up in the last 2 days...there is a clitch in the system that is posting it on all deluxe accounts...since I opened ours in Aug. I don't have the option to unclick it...and I will not be charged for a renewal when my deluxe membership expires...I have 3 very unhappy grandkids right now...and one very unhappy Nana...LOL
I know, maybe they have raised the prices so that they could actually hire some programmers to fix all their glitches. I have always rolled with the punches as Ganz can set up the site anyway they want, but to get you comfortable with a feature and then raise the price 500%, well, that's just not very nice in my books. With all we put up with glitch wise, I don't know how they think we would cough up that kind of money to continue with the site the way it is. I'll use up what memberships we have now, but we'll find something else to spend our money on afterward.
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Old 04-28-2010, 08:36 AM   #176
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Default Re: New Deluxe Membership Option Added

View Post Originally Posted by jennbugs73
I know that it probably will not matter but I just sent them a little message letting Ganz know how mad I really was. Again, it may not matter but I felt that I had to voice my opinion. I told them that they may lose quite a few Deluxe members without this option. Oh well, my family survived without Deluxe and we will again.

The family option that is. Duh, where did my mind go, got ahead of myself!
I did the same thing and urge everyone to write to GANZ via the contact link at the estore or WW. Even give them a call. It does pay to voice our complaints. I believe they are reading our posts here too.

I also will NOT renew our Deluxe accounts. I had the family Deluxe plan (5 accounts for $45) and now will let the Deluxe part expire. I do not plan on paying $225 to renew for the 5 accounts. I also don't want the $2 option because I like the giftboxes and estore points.

oh, well. Like you said, we lived without deluxe accounts before
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Old 04-28-2010, 08:41 AM   #177
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Have they not made enough money with all of the new estore items, pets and gift packs? Not to mention the many new plush's available, now they have to dig deeper into our pockets in order for us to enjoy the Family Membership benefits we have grown accustom to?

Please Ganz.....give us back our FAMILY MEMBERSHIP!


Please email your protest to Ganz! Help to make a big change!
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Old 04-28-2010, 08:48 AM   #178
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

One of the main reasons we went deluxe was for the Gift Box with clothes everymonth.
I just want to make sure everyone realizes There are NO CLOTHES WITH THE $2 a month scam.
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Old 04-28-2010, 08:54 AM   #179
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I am with everyone here. I could justify the family plan and 45 dollars and really enjoyed my Deluxe account but not this. I will let my Deluxe expire in 5 days and I was going to renew it. They have not made money they have lost money and I am disgusted with their greed. I have written to three different email addresses to Gantz to tell them just that.
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Old 04-28-2010, 08:56 AM   #180
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

This has fast become a HUGE letter of complaint. I just got word from another user that the reason they have eliminated this Family Deluxe was because of the confusion it causes in the customer base?? Now what possible confusion are they talking about? The fact that the main account is the only account that ever sees the recess when you have more than one going to school? The fact that the Deluxe wheel gives everyone food? I don't understand this at all.
What I do understand is that 'confusion' will defintely be reduced when people do NOT RE-UP for Deluxe. That oughta make things easier for those poor overworked accountants
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