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Old 04-28-2010, 06:43 AM   #131
Akiro
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I am very disappointed about the family plan going too. If it really happens we will most likely have no deluxe accounts. I simply will not pay almost $200.00 for pixels !!!! We have enjoyed it very much,but did well in life before we had it,and can live with out it. Personally, I think Ganz is making a BIG mistake.
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Old 04-28-2010, 06:43 AM   #132
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

View Post Originally Posted by crazygirl024
I posted this on the Deluxe thread but thought that I would ask here also. Does everyone show that they are set up to be automatically renewed? I just bought another Family Deluxe membership a couple of weeks ago because ours was about to expire, Now all 5 accounts show that they are set up to be automatically renewed. Do they think they are going to charge me 5 times come next March?
Click the image to open in full size.

My account, that I did not authorize to be able to charge my credit card at will, was ticked yesterday without notice or my consent. My accounts all now look like this. Oh, and as far as being able to manage from your estore account to decline...they have not made that easy either. They want you to jump through hoops, I am assuming they are hoping you will give up and just pay the money.
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Old 04-28-2010, 06:45 AM   #133
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I have the family plan now and felt I could justify the $45 for 5 accounts. It expires next month and I will not renew a deluxe at all now that the family option is gone. I am so disappointed in Ganz. It seems to make family fun harder and harder. I am seriously thinking about quitting WKW ll together. I am for sure going to boycott the estore. I will not purchase another item from there as long as I can not get a family membership for deluxe.
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Old 04-28-2010, 06:51 AM   #134
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I have the family membership too.I will not be renewing at all if It stays this way. I guess my family is going to have to find something else to do because I'm over it!! Ganz is just going to see how far they can push everyone.
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Old 04-28-2010, 06:52 AM   #135
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

View Post Originally Posted by andigirl
My account, that I did not authorize to be able to charge my credit card at will, was ticked yesterday without notice or my consent. My accounts all now look like this. Oh, and as far as being able to manage from your estore account to decline...they have not made that easy either. They want you to jump through hoops, I am assuming they are hoping you will give up and just pay the money.
It seems like they think we are just going to overlook it. I will be calling to have the auto-renewal taken off of my accounts today. I'm so sorry to hear that you were charged without notice. I would definitely call my credit card company to dispute the charge and contact Ganz and demand a refund.
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Old 04-28-2010, 06:53 AM   #136
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

What?!

Ganz come on!

Really? the family plan is gone?!

I'm very angry right now.
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Old 04-28-2010, 07:01 AM   #137
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Does anyone have a number to call? I feel that my nasty little message to them yesterday was not enough about all of this mess. I still cannot believe that they have taken away the Family Deluxe! My kids are really upset, plus my daughter has not even told her friend that we gifted one of the slots to that we won't be getting it again if this option is not available. I need to give them a piece of my mind, live!
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Old 04-28-2010, 07:07 AM   #138
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I am so glad there is a more affordable option...but for me, I was trying to convince myself that my family would get a membership. It seems like I needed more time to be scrape together the extra change...maybe I would never have done it, but as my kids get older I was considering it. OH well!
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Old 04-28-2010, 07:09 AM   #139
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

View Post Originally Posted by andigirl
My account, that I did not authorize to be able to charge my credit card at will, was ticked yesterday without notice or my consent. My accounts all now look like this. Oh, and as far as being able to manage from your estore account to decline...they have not made that easy either. They want you to jump through hoops, I am assuming they are hoping you will give up and just pay the money.
I just looked at mine and mine is the same way...how do we go about stopping that?
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Old 04-28-2010, 07:12 AM   #140
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Hold on, they've "retired" the Family Membership? Wow, what utter nonsense. Well, I guess the four of us will not be getting Deluxe Memberships this year. Know what that means? We'll be spending even LESS money in the e-store. I am this close to just quitting Webkinz altogether. What a clever marketing plan by Ganz, as usual. Our current Family Membership expires TODAY. We were going to renew it on Saturday (May 1) to start over with a new month. Now I guess we're out of luck. These people seriously have no clue whatsoever how to reward customer loyalty. None at all.
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