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Old 04-28-2010, 12:41 AM   #101
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I'm disappointed that the family option is retired. I know of three kids who will be, too.
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Old 04-28-2010, 01:07 AM   #102
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Ganz pulling the Family Membership is horrible !!

I'm sooooo glad I just renewed ours at the beginning of the month so we have a whole year to enjoy it......but come next April I hope they will have brought it back due to demand !!

The 1 thing they had that was fun and actually worth while they are taking away !!
I hope their phones ring off the hooks for months about this.
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Old 04-28-2010, 01:13 AM   #103
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I can't believe they removed the family Deluxe membership, and didn't even give us any notice of this! My daughter and I each have 2 accounts and were looking forward to renewing our Deluxe membership in just a couple of weeks so we could have Deluxe on all our accounts. This seems necessary now because all the best stuff is in the Deluxe tab, more than half the rare items are Deluxe, and we really like the extra clothing slots and the extra job and class you get.

My daughter was devastated when I told her we could not longer afford to be Deluxe. I'm REALLY upset about this. We spend at least an hour every day playing together (we've got around 100 kinz between us), buy lots of Webkinz, get way too much stuff from the e-store, but I think this may put us over the top. Like many other families, in this economy my family is needing to cut their expenses. Loyalty seems to mean nothing to Ganz. This is just getting too expensive for us to continue.


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And you're probably thinking, "tell us how you REALLY FEEL!"
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Old 04-28-2010, 01:21 AM   #104
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I noticed another new and unexpected "feature" when purchasing a new Deluxe Membership today. I was renewing my 12 month membership from last year. Once I had filled out the purchase information (my name, etc.) there was a mandatory check-box at the bottom... meaning it would not let me proceed until checked. The box stated that I was allowing Ganz to automatically renew my subscription next year, and charge my account. So, although unexpected and not something I would usually opt for, I HAD to accept to get my Deluxe.

Only after purchase does it explain you can "opt out" of this automatic renewal in the Manage Account area under Order History. In the Status column, beside your membership, instead of saying "Complete" for the transaction, it says "Ongoing" with a "Cancel" button below to opt out. I have included a screenshot.

Hope that helps those of you who are worried about "automatic" renewal charges, and helps you find the opt-out on your account.
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File Type: jpgAuto Renew Deluxe.jpg (220.0 KB, 37 views)

Last edited by alleine; 04-28-2010 at 01:21 AM..
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Old 04-28-2010, 01:42 AM   #105
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

Well with 2 family memberships expiring in May you can bet I will be calling and letting them know that I will no longer be purchasing from the Estore and I certainly will not be renewing the memberships for less services and a ton more money. We do need to contact them en mass and give them the amount they will be losing from each of us each month. Maybe once they see what us Family Deluxers spend each month, it will hopefully open their eyes to their loss of potential revenue each month. There are large voices to be heard in numbers.
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Old 04-28-2010, 01:46 AM   #106
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

~~~~Well, well, well........seems ganz is going to be doing something ILLEGAL!!!~~~~

Those of us who had family memberships bought deluxe for 5 accounts @ 45$ - and ganz has decided they are going to automatically renew
these accounts upon expiration, except they are changing the terms we initially agreed to - NOPE, don't think so, ganz - i believe that is illegal and i *know* it shows an extreme lack of ethics
~~~~SHAME ON YOU!!~~~~!
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Old 04-28-2010, 01:48 AM   #107
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I am very disappointed in the loss of the family membership. With all the accounts my nieces and nephews and I have well over 500 pets. This will be a huge disappointment not only to me but to the kids as well. I can't afford to renew at these rates when our deluxe is up in July. I guess it was good while it lasted.
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Old 04-28-2010, 02:14 AM   #108
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I cannot believe the news of "retiring" the family membeship! I guess they thought they were just going to slip that in with the retirement of the science theme and five exclusives today. They better think again! I just renewed my family membership earlier this month. We had three accounts on it for the first 12 month period and I thought it was kind of silly to miss out on those two extra accounts since you could have five. So I just added two more accounts for the sole purpose of filling those five slots! And now they take that away??? Again, ridiculous! What the heck does it hurt them? They really must enjoy ticking off their customers. I know they read the feedback on WI, so there can be no other explanation! If they claim adding the new $2 a month deal was in response to listening to their customers (and that's fine for those who want that option) then they had better listen to us family members now.

Reinstate the family plan!

This has been a rotten day in webkinz world...

The ironic thing is that I was going to give one of those two new accounts to my mom to play on. Thought maybe she would enjoy it. But I was already having second thoughts and thinking of maybe going the farmville route instead since I just found out her cousin recently started playing and loves it. To the best of my knowledge, farmville is free. Ganz can read that as "no jerking their customers around."

Last edited by magicw; 04-28-2010 at 02:14 AM..
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Old 04-28-2010, 03:08 AM   #109
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

************** NEWZ FLASH***********NEWZ FLASH*************

ganz corporate headquarters announced the retirement of the family delux plan so they could make room for the brand new wonderful two dollar montly plan!

they also want to downplay how much more this will cost someone and how they dont really get the good delux stuff with the plan anyway. they know everyone will be too preoccupied with disappintment at loosing so much in one day to even really notice the details. they are hoping their loyal members will be soooooooooooooo excited to celebrate webkinz day and will be in a forgiving mood.

ganz also announced why they did this today..........they said that they took their lead from arte, who just yesterday retired a rare theme from the curio shop in order to make more room for the new rare items once in awhile interspersed with a bunch of wshop items. ganz announced how they are continually amazed how loyal their customers really are, this is why they feel they can make changes in any way they feel is good for them as a company. they knew their loyal customers would totally understand why they did not annouce this ahead of time, so as to not cause panic at the estore bank and cause a lot of advace runs on the bank to get the good deal. it just would not have been fair to the new 2 dollar a month customers.

there has been a certain member of ww who keeps saying how rude and stingy and unmannerly ganz is as a company, but ganz wishes to show by todays generous offereings that this is just not the case. it is jsut certain people always saying how ganz is so greedy, is how the creative director put it to this reporter.

this reporter could not reach that member for comment because said member was out banging her head somewhere, said the person answering the phone.

ganz wishes to thank all their customers for their fierce loyalty for that enables them to make more and more decisions for themselves in the future without the hassles of needing any accountability.





///////////////////////////////////////////////////////////////////////////////////////////////

(ps------------------- last year when i got delux i told myself what they were going to change about it this year. ................ i knew theyd get us hooked on our gift bags .......... and then yank it out from us or raise the price really high. well i thought i was wrong until now. now i know i was right. i hate beign right about this. .......... now if you all dont think they are just like casino owners, well, ...they get us hooked and going in and out the site all day long and now this.....ive begun a month ago a serious reevaluation n how i play the game becauwe i will not let ganz have this amt of control over my life anymore..... they have never had manners and have been stingy with the prizes and the kc since day one, and its getting worse not better. and i knew a year ago all they want are the high power users who love the thrill of the hunt, they kinda really want way less of us as customers thats wy they care so little about what they do and how it will affect us. i mean did anyone hear a peep about exclusives going, and five at that???????? see, lack of manners all the way around. that is why i say the rah0rah ganz people need to care about what those of us who are disgusted with them feel because in about a year when they get out of most of us what they can, they will put less and less into the site for free and then you high powered users wont have your fix anymore cuz ganz wont care about you either.)
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Old 04-28-2010, 03:16 AM   #110
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Default Re: New Deluxe Membership Option Added, Family Membership Option Retired

I think taking away the family plan was a huge mistake. Many will probably just go without deluxe period (imagine a few kids in a family, who is going to get the perks? Better that no one does, then be unfair). Not too many will buy a $45 membership for each account. Just ridiculous that they say it's saving money, when they making it so most won't be able to have it for all their accounts. I hope they listen to their members and put it back.
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