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Old 01-09-2011, 05:43 PM   #31

Angry Re: New Daily KinzCare Screen

Every time I log in this doesn't always appear for me. I have no idea why. Is there another way to access it if you log in and it doesn't come up?
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Old 01-25-2011, 04:41 PM   #32
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Default Re: New Daily KinzCare Screen

I'm having the same problem. I logged in yesterday, twice if I'm not mistaken. I just logged in today, and it appeared, but Monday wasn't "redeemed". I haven't a clue as to if it can be found anywhere else. I dislike the map more than I can say here.
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Old 01-26-2011, 04:41 PM   #33
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Default Re: New Daily KinzCare Screen

Hi all! I too have run into problems with the "New Daily KinzCare Screen" and think that since it doesn't always show up when you log in, maybe they should put it back on the main menu - by your pet's picture, where it used to be. I think the new prize each week is really great, but if your screen doesn't show up, then you end up missing a day.

I have also found days not showing up on my account. So... I have tried to log in on the Mozilla Firefox browser, which sometimes works. I know it doesn't always show up on Internet Explorer. Apparently Ganz customer service doesn't think that this problem exists, and I was told that technically everything is working fine and correctly, according to the tech dept. even though it obviously isn't. Other people had also called in to mention this problem to them, before I called.

Ganz told me to clear my cache and cookies, and also told me that people don't wait long enough for the screen to come up. They said people are always to quick to click on something else to get into something else. I have tried to just let it sit and load, for maybe 10-15 minutes, and come back to look and there is still only green screen. You can click to do activities, but the daily kinzcare screen doesn't come up.

I've also found the map to be a bit more time-consuming, although this new game centered around activities to get the Kinzville key and everything is a neat idea.

So maybe, if possible, try to log in on different browsers if the screen doesn't show up, and/or also let Ganz know you are having problems.

Hope this helps.
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Old 03-25-2011, 04:49 PM   #34

Lightbulb Re: New Daily KinzCare Screen

I'm having the same problem....in fact, most days it doesn't show up the first time I log in. Yesterday I had to log in 3 times just to get it to show up. I wouldn't care if it didn't automatically show up if there was another way to access it, but when that's the only way you can do it, it's annoying to have to keep logging on & off. And it's not because I'm in a hurry & click on something else right away either. It doesn't matter if I let it sit for 5 minutes. Very frustrating. Please Ganz, keep the automatic pop-up, but also go back to adding it the "my pets" section so we can still do it if the automatic one fails to show up.
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