| 01-26-2011, 04:41 PM || #33 |
Join Date: Oct 2009
| | Re: New Daily KinzCare Screen
Hi all! I too have run into problems with the "New Daily KinzCare Screen" and think that since it doesn't always show up when you log in, maybe they should put it back on the main menu - by your pet's picture, where it used to be. I think the new prize each week is really great, but if your screen doesn't show up, then you end up missing a day.
I have also found days not showing up on my account. So... I have tried to log in on the Mozilla Firefox browser, which sometimes works. I know it doesn't always show up on Internet Explorer. Apparently Ganz customer service doesn't think that this problem exists, and I was told that technically everything is working fine and correctly, according to the tech dept. even though it obviously isn't. Other people had also called in to mention this problem to them, before I called.
Ganz told me to clear my cache and cookies, and also told me that people don't wait long enough for the screen to come up. They said people are always to quick to click on something else to get into something else. I have tried to just let it sit and load, for maybe 10-15 minutes, and come back to look and there is still only green screen. You can click to do activities, but the daily kinzcare screen doesn't come up.
I've also found the map to be a bit more time-consuming, although this new game centered around activities to get the Kinzville key and everything is a neat idea.
So maybe, if possible, try to log in on different browsers if the screen doesn't show up, and/or also let Ganz know you are having problems.
Hope this helps.
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