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Old 03-06-2012, 09:54 AM   #71
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Default Re: Nafaria Returns to Trade Stars

i am missing the last two prizes in both of our accounts
they are both deluxe and both have many stars
NO nafaria what-so-ever!!
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Old 03-06-2012, 11:59 AM   #72
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Default Re: Nafaria Returns to Trade Stars

I called Ganz expecting to get their standard "we know nothing about this problem", but the cs rep said that they have received complaints and that they are aware of the problem. Of course, this doesn't mean that this could be resolved quickly, but at least they are supposedly "working on it"...
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Old 03-06-2012, 12:00 PM   #73
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Default Re: Nafaria Returns to Trade Stars

View Post Originally Posted by penguinchi
I called Ganz expecting to get their standard "we know nothing about this problem", but the cs rep said that they have received complaints and that they are aware of the problem. Of course, this doesn't mean that this could be resolved quickly, but at least they are supposedly "working on it"...
Thank you for letting us know!

She has been elusive this time...
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Old 03-06-2012, 12:05 PM   #74
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Default Re: Nafaria Returns to Trade Stars

View Post Originally Posted by canonymous
Thank you for letting us know!

She has been elusive this time...
For us too! She only showed 4 times in Dec during the first week, then we haven't seen her since on either of our accounts.
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Old 03-06-2012, 12:10 PM   #75
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Default Re: Nafaria Returns to Trade Stars

Only a few of mine have seen her and those hav'nt seen her again. It doesnt much matter to me because she makes everything freeze on my computer. I'd rather not.
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Old 03-06-2012, 12:59 PM   #76
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Default Re: Nafaria Returns to Trade Stars

I called Ganz yesterday and was told by a representative that they have been receiving many calls about Nafaria not appearing since half way through her run back in December, and still not appearing at all this month. She said she did not think there was a limit as to how many interactions you could have with Nafaria, but that the issue was being checked out. Hopefully it will be checked out before the end of the month !!
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Old 03-06-2012, 06:16 PM   #77
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Default Re: Nafaria Returns to Trade Stars

View Post Originally Posted by jillpfrn
I called Ganz yesterday and was told by a representative that they have been receiving many calls about Nafaria not appearing since half way through her run back in December, and still not appearing at all this month. She said she did not think there was a limit as to how many interactions you could have with Nafaria, but that the issue was being checked out. Hopefully it will be checked out before the end of the month !!

Yeah last time this happened to me and she showed up like two weeks before the event was over and it went back to every three days or so I would see her. I ended up with a cookie the first time. That's as far as I made it.
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Old 03-07-2012, 10:19 AM   #78
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Default Re: Nafaria Returns to Trade Stars

Well, she wasn't fixed with this Wednesday update. I have yet to see her on any of our accounts this time around.
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Old 03-07-2012, 07:47 PM   #79
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Default Re: Nafaria Returns to Trade Stars

still haven't seen her since the beginning of the month
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Old 03-07-2012, 07:54 PM   #80
 
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Default Re: Nafaria Returns to Trade Stars

View Post Originally Posted by Beautykinz
Well, she wasn't fixed with this Wednesday update. I have yet to see her on any of our accounts this time around.
They are "still looking into it". I wouldn't be surprized if they don't fix it for a while. It helps if people call them. Even then they take their time fixing anything unless it can be perceived to be in our favor.
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