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Old 08-21-2009, 09:39 AM   #11
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I have my Field Hat but not the other two hats they are gone
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Old 08-21-2009, 09:41 AM   #12
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Default Re:Mining Helmets and Jester Hats Go Missing after Maintenance

Clearing cache did NOT restore the hats that were in my dock so that is not a solution (I just have blank boxes). Everyone MUST call Ganz so they are positive that this is a widespread problem that needs to be fixed. I just called and the customer service rep was NOT aware of the 'glitch'. She found the mining helmet listed as being on my account so everyone can rest easy that they are not 'lost' but she tried to return it to my dock and there is just the blanck box. I think the fact that I had 5 accounts that were all missing their mining helmets made her realize that it was a 'glitch' and not just my own problem. She is supposedly passing the info on to technical support but they still need to get lots more calls this morning.
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Old 08-21-2009, 09:42 AM   #13
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I had one mining hat on my pet, and one in my dock. My pet's head is bare, and in the dock is a blank, white box where the hat should be. Hopefully, now that Ganz is aware of the problem, it will be fixed soon.

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Old 08-21-2009, 09:43 AM   #14
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

View Post Originally Posted by Cookieboy
I have invisible mining helmets I think they wanted to take a vacation from my dock
LOL!
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Old 08-21-2009, 09:50 AM   #15
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Default Re:Mining Helmets and Jester Hats Go Missing after Maintenance

Retired antlers are also not showing in docks.

I was told last night the coding was changed on these 4 items. Hopefully they will reappear soon.
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Old 08-21-2009, 09:54 AM   #16
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

on my computer it still says it's under matnince but i don't have any of thoose !
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Old 08-21-2009, 10:03 AM   #17
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

I'm sorry for everyone who lost their hats. I have one jester hat and three mining hats stored in the bamboo toy boxes and luckily all mine were there.

Hope they get it fixed for you.
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Old 08-21-2009, 10:04 AM   #18
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Since there is an empty box in my dock where the mining hat was, I think it is not actually missing, it's just not showing the picture. I bet they get it fixed pretty soon.
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Old 08-21-2009, 10:09 AM   #19
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Mine are all missing too, even in the bamboo toy boxes where I had put them to get them out of my dock. I just called Ganz and they are aware of it and are going to fix it as soon as they can. Let's just hope they do not break something else when they do it.
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Old 08-21-2009, 10:15 AM   #20
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Default Re: Mining Helmets and Jester Hats Go Missing after Maintenance

Oops, my mining hat was in the clothing dock and it is gone. Let us hope they can fix it en masse and we don't all have to call.
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