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We are receiving reports from all over the forum that Mining Helmets (Doug Prize) and Lime Gecko Jester Hats (eStore Figure Item), have gone missing in Webkinz World. This problem started following last night's site maintenance.
Members who had the hats stored in their docks are now seeing "invisible" boxes where the hats are supposed to be. Hovering a mouse pointer over the box will show the item name, but not a picture of the item. This means that the hat is there, it's just invisible.
For members who had the hats on their pets' heads or stored in furniture, since the online Customer Support page doesn't have an option for contacting Ganz about a missing item, the only suggestion we have at this point is to have an adult contact Ganz via telephone at 1-866-932-5469.
Hopefully all of the hats will be returned to, and made visible on, all players' accounts soon. As more information on this glitch becomes available, we will bring it to you here.
UPDATE: As of 3pm ET on Friday afternoon, the Mining Helmets and the Jester Hats have been made visible on Webkinz World accounts. If your hats are not visible, please clear your cache. For complete instructions on how to do that, please click HERE.
Re: Mining Helmets and Jester Hats Go Missing after Maintenance
grumble grumble...Why did I have to have that jester hat on my pony? It's hard to get excited that finally things aren't stuck on my table when now I'm missing one of my favorite hats...
Thanks for posting the info-if it isn't fixed by tomorrow I'll give them a call. They usually are pretty good about fixing stuff (totally ignoring how long it took them to fix the floating items on the table glitch)...
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