Webkinz Insider - Not affiliated with Ganz or Webkinz.

Welcome to WI!


Free Webkinz Codes

Ads  Remove Ads

Become an Insider Insider Subscriber and make these ads go away!
Go Back   Webkinz Insider Forum > WebkinzInsider.Com > WI News & Announcements

Welcome to the Webkinz Insider Forum forums.

You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!

If you have any problems with the registration process or your account login, please contact us.
Closed
 
LinkBack Thread Tools Rate Thread Display Modes
Old 05-03-2010, 06:02 AM   #51
Unregistered
Guest

Exclamation Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

I feel bad for the people that got pom pom kitty. When I will get the pom pom kitty I hope that wont happen
Sponsored Links
Old 05-03-2010, 07:24 AM   #52
Webkinz :)
 
AutobotJazz's Avatar
AutobotJazz has much to be proud ofAutobotJazz has much to be proud ofAutobotJazz has much to be proud ofAutobotJazz has much to be proud of

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

Hopefully this gets sorted out soon. I want a Pom Pom Kitty.
AutobotJazz is offline Female
Old 05-03-2010, 09:29 AM   #53
jennbugs
Webkinz :)
 
jennbugs73's Avatar
jennbugs73 is on a distinguished road

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

Sorry to everyone missing one item or another with the Pom Pom Kitty. I really want this one badly, but I am still holding off on buying right now. One thing I would do is log off of WW and clear my cache then then log back on to see if that would help. It may not but it is a thought, I know that sometimes when I purchase some things from the Curio shop and they do not show up in my dock I will log off, clear my cache then log back on and they some how will show up. I would try this, especially since Ganz says that they should be in the dock. If not, I would call back or shoot someone an email to let them know.

I had an extra gift box once in my dock that would not move, I emailed Ganz and they fixed it immediately since I adopted (won it in pack of trading cards the day the extra box showed up, really wierd!) the actual pet that it belonged to and was unable to retrieve the real gift box because of that stuck item.

Good luck, I hope it is fixed soon. I know it has to be disappointing.
jennbugs73 is offline Female
Old 05-03-2010, 09:39 AM   #54
Webkinz :)
 
megloveswebkinz's Avatar
megloveswebkinz is a glorious beacon of lightmegloveswebkinz is a glorious beacon of lightmegloveswebkinz is a glorious beacon of light

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

Just got off the phone with Ganz customer support and the issue was resolved on both accounts where we adopted the Pom Pom Kitty last night (one account got just the dress and the other account got just the shoes!). They were able to add the missing items manually.! Yay! Thank you Ganz!
megloveswebkinz is offline
Old 05-03-2010, 09:48 AM   #55
Secret Bunny
Webkinz :)
 
Linda104's Avatar
Linda104 is a jewel in the roughLinda104 is a jewel in the rough

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

View Post Originally Posted by Animalia
Actually I think that players get one or another ( a glitch of course). I watched a video that Starrystar33 posted on youtube showing the adoption of her pom pom kitty and she onbly recieved the shoes.
I had the same problem, and I adopted mine on May 1st as well.
Linda104 is offline Female
Old 05-03-2010, 09:50 AM   #56
Webkinz :)
 
megloveswebkinz's Avatar
megloveswebkinz is a glorious beacon of lightmegloveswebkinz is a glorious beacon of lightmegloveswebkinz is a glorious beacon of light

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

Just wanted to follow up on my post above - the representative I spoke with did not know about the issue when she answered my call but after she placed me on hold she was able to confirm that Ganz is aware of it and then went in and manually added the missing items. The phone number I reached them at was the 1-866-WEBKINZ number - it rang a lot before the automated message picked up but it was worth the wait to have the problem resolved!
megloveswebkinz is offline
Old 05-03-2010, 10:43 AM   #57
Gift Guru
 
tashytoot's Avatar
tashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicness
tashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicness

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

I emailed Ganz this morning and my missing shoes are now in my dock!




tashytoot is offline Female
Old 05-03-2010, 11:02 AM   #58
loony9083
Webkinz :)
 
momluvswebkinz2's Avatar
momluvswebkinz2 has a reputation beyond reputemomluvswebkinz2 has a reputation beyond reputemomluvswebkinz2 has a reputation beyond reputemomluvswebkinz2 has a reputation beyond reputemomluvswebkinz2 has a reputation beyond reputemomluvswebkinz2 has a reputation beyond repute

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

View Post Originally Posted by tashytoot
I emailed Ganz this morning and my missing shoes are now in my dock!

what is thier email address? thanks


momluvswebkinz2 is offline Female
Old 05-03-2010, 11:08 AM   #59
Gift Guru
 
tashytoot's Avatar
tashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicness
tashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicnesstashytoot is epic beyond epicness

Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

I contacted them through the Customer Service section on the main log-in page.

They replied from sde@ganz.com
tashytoot is offline Female
Old 05-03-2010, 01:15 PM   #60
Webkinz :)
 
mayapal's Avatar
mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!mayapal is not just visiting!

WI Subscriber
Default Re: Many Pom Pom Kitties Missing Their Pom Pom Shoes

I called about getting only one of the twin tables with the gemini butterfly and they fixed it while I was on the phone and were very nice about it, and took their please wait survey as well
mayapal is offline
Closed

Thread Tools
Display Modes Rate This Thread
Rate This Thread:

Posting Rules
You may not post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are Off
Pingbacks are Off
Refbacks are On



All times are GMT -5. The time now is 01:20 AM.



Powered by vBulletin® Version 3.8.7
Copyright ©2000 - 2016, vBulletin Solutions, Inc.
SEO by vBSEO ©2011, Crawlability, Inc.
Copyright © 2007-2013 Kopi Enterprises, LLC
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.
no new posts