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For about the past week, we have been getting reports from members here on Webkinz Insider that they have been having problems with their Series 1 Trading Cards. Some players are getting unexpected errors when entering the feature codes on the cards. The error says that the prize is an "Feature is Invalid - Theme AB: 28".
Based on the conversations our members have had with the support staff at Ganz, it appears that the Webkinz programmers are aware of the problem and are working on it. One player was told this afternoon to hold onto the codes and try them again "in about three days".
Some members are speculating that the feature codes with problems had been programmed to award items from the recently retired Kooky Scientist Theme.
Re: Many Players Reporting Problems with Series 1 Trading Cards
I have a whole box of series 1 cards I haven't touched yet. I got them just recently and had seen that some people were having problems with cards for that series so decided just to hold off. I had the same theory as well, since several of my Kooky Scientist prizes had come from cards. If that's the case all I can say is WAAAAAH. I was hoping to get the rest of the things through cards rather than have to trade for them. Oh well, I guess I'll finish off the series 2 cards in the meantime. is such a wonderful site.
Re: Many Players Reporting Problems with Trading Card Feature Codes
I had this problem with my card just over a week ago. At first when I called in they didn't seem to know about the problem. When I called back last Friday the lady told me after I had phoned in the recieved several calls. She told me they were working on it and to retry the code ( this was last Fri) , It had not been fixed. She told me to try on Monday, still not working. I tried again on Tues and it worked.
As far as the speculation of the prizes being science theme or retired items, I was thinking ( and hoping) the same. However I can for sure tell you that mine was not. It was just a recipe food such a let down.
I had another pack and when I entered the code it worked the first time, but the prize that time was kinzcash. The virtual trading card pack codes worked for both packs the first time.
If you do have a pack and have the problem the lady I spoke to said at this point it was possible that each code will have to be unlocked individually, not sure if this is still true though. If you did have one that wasn't working probably your best bet is to call in and give them your code.
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