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Old 04-05-2010, 08:47 PM   #21
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Default Re: Major Phone Problems Plague Webkinz Members

Well, I just logged in and I have all my friends on my phone and someone added me. I hope it works soon for the people it doesn't work for!
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Old 04-05-2010, 08:48 PM   #22
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Default Re: Major Phone Problems Plague Webkinz Members

yes, I was one of them. I have been able to had to add some of my friends back on, but I could never get them all back. (sigh)... Stuff happens...
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Old 04-05-2010, 09:14 PM   #23
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Default Re: Major Phone Problems Plague Webkinz Members

Just my asian account has done that !
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Old 04-05-2010, 09:16 PM   #24
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Default Re: Major Phone Problems Plague Webkinz Members

Hi all, this happened to me. I have more than one Asian account, but it has only wiped my main on away. I get the message that I got a gift from a member that is no longer my friend and I also have no friends on my list any more. I am so bummed.

I had a lot of friends and I would visit their houses and send random gifts to them. I hope I can find them in the clubhouse again! Technology is great when it works, and awful when it doesn't!

Thanks WI for staying on top of this.
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Old 04-05-2010, 11:02 PM   #25
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Default Re: Major Phone Problems Plague Webkinz Members

All 4 of my Asian accounts and my Euro account have no friends listed on them. However on my American accounts it still shows all 5 of these accounts listed as friends on them. So it was only wiped out on one end and not the other. We only have about 7 family accounts on our friends list so it won't take us long to redo unlike alot of you who lost a bunch.
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Old 04-05-2010, 11:07 PM   #26
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Default Re: Major Phone Problems Plague Webkinz Members

This happened on 2 of my deluxe accounts last November and now it is happening again on one of those accounts. Last Fall Ganz said it was because the account was "technically expired" because I had not adopted pets on those accounts for close to a year. That was why I bought the family deluxe......no need to adopt pets for a year. Ganz said the fix was to adopt pets on the accounts, so I did on one and the problem seemed to be resolved.

Now it is happening again and I wonder if it is a conflict between the expiration date created by pet adoptions and the expiration date created by the deluxe membership. Ganz told me the deluxe expiration date is for the "benefit period" of the deluxe membership while the pet adoption dates determine the active status of the account. If this sounds confusing, it is to me.

Hopefully they will resolve the issue soon and friends can be added once more.
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Old 04-05-2010, 11:11 PM   #27
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Default Re: Major Phone Problems Plague Webkinz Members

NOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
oh well
hey does this effect kinz post ?????
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Old 04-05-2010, 11:46 PM   #28
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Default Re: Major Phone Problems Plague Webkinz Members

Oh yes!! Noticed last night that my first Asian account's phone had been purged of friends!!...Were able to send request..but still...why did this happen????

View Post Originally Posted by webkinzgirl520
NOOOOOOOOOOOOOOOOOOOOOOOOO!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
oh well
hey does this effect kinz post ?????
Well..if you have no friends listed in your phone..none will show on your friend list in Kpost...so ..yes it does....

View Post Originally Posted by geochick
This happened on 2 of my deluxe accounts last November and now it is happening again on one of those accounts. Last Fall Ganz said it was because the account was "technically expired" because I had not adopted pets on those accounts for close to a year. That was why I bought the family deluxe......no need to adopt pets for a year. Ganz said the fix was to adopt pets on the accounts, so I did on one and the problem seemed to be resolved.

Now it is happening again and I wonder if it is a conflict between the expiration date created by pet adoptions and the expiration date created by the deluxe membership. Ganz told me the deluxe expiration date is for the "benefit period" of the deluxe membership while the pet adoption dates determine the active status of the account. If this sounds confusing, it is to me.

Hopefully they will resolve the issue soon and friends can be added once more.
Interesting..this does coininside with one of our family Deluxe accounts expiring...but, this account does have Deluxe for several more months...now, what's up with that??

Last edited by TNVOLS; 04-05-2010 at 11:46 PM..
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Old 04-06-2010, 06:21 AM   #29
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Default Re: Major Phone Problems Plague Webkinz Members

This happened to us several months ago. It happened on 3 of our 6 accounts. And, to make matters worse, when we tried to add friends back in, they would disappear again the next day. It was very frustrating. After a call to Ganz, it cleared up and we haven't had issues since. Good luck to all of you having the problem.
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Old 04-06-2010, 07:46 AM   #30
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Default Re: Major Phone Problems Plague Webkinz Members

View Post Originally Posted by jkious
Deluxe machine that passes out sandwiches and other food disco jacket and a couple of other prizes always sends out a gift to a random person and I think the webkinz cares game does too maybe it was something like that but they are always going to have glitches going on because their is alot to their site
No, this is the phones wiped clean of friends and receiving gifts from people no longer on their lists, not random gifts from a machine, unfortunately!
My account has been friend-free for the third day now and any that can be (because the names are still showing up on other people's phones as already friends) re-added disappear the next day!

View Post Originally Posted by TNVOLS
Oh yes!! Noticed last night that my first Asian account's phone had been purged of friends!!...Were able to send request..but still...why did this happen????



Well..if you have no friends listed in your phone..none will show on your friend list in Kpost...so ..yes it does....



Interesting..this does coininside with one of our family Deluxe accounts expiring...but, this account does have Deluxe for several more months...now, what's up with that??
We have been adopting at quite a rate as I said on the glitch thread so it can't be that!

Last edited by COONYCOON; 04-06-2010 at 07:46 AM..
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