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Old 04-17-2010, 10:53 AM   #71
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

I have 4 accounts and 1 account still has the problem. Hopefully, it will be fixed soon!
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Old 04-17-2010, 03:01 PM   #72
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

View Post Originally Posted by SnowCrystal
I believe that Webkinz will restore your friends lists. All of my other accounts that were friends with my one account that was affected still have the "affected/infected" account on their friends list. So, somewhere in the system, they should be able to back-track and reconstruct the friends lists. At least, that is what I am hoping!
See, that's what I think too. They are big enough to have major backup systems. They should be able to do a restore.
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Old 04-17-2010, 03:05 PM   #73
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

View Post Originally Posted by isabella1665
I have 4 accounts and 1 account still has the problem. Hopefully, it will be fixed soon!
it is an American account?
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Old 04-17-2010, 07:23 PM   #74
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Angry Re: Major Phone Problems Plague Webkinz Members~ UPDATED

I can't believe it! I just lost my intire friends list including my mom, aunt, grandma, brother, and cousins!
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Old 04-19-2010, 05:58 AM   #75
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

Mine still hasnt' been fixed yet. Let me know if there is something i need to do to get my friends list back, i have tried over and over putting them back on and it still comes up BLANK!!!!
Thanks for any help
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Old 04-19-2010, 09:54 AM   #76
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

My Asian isn't fixed yet, either.
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Old 04-19-2010, 10:42 AM   #77
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

My accounts that I have checked and use frequently are keeping IDs added to them. However, if my ID is already on a non-affected phone, they cannot resend a FR to me.
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Old 04-19-2010, 05:15 PM   #78
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

The first 4 friends that I re-added did not "stick". I had to re-send friend requests to the accounts again in order for them to "stick".
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Old 04-19-2010, 05:19 PM   #79
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

I called customer support today and they said they weren't going to restore the friends lists for us. We need to re-add the friends ourselves. I am having trouble believing that this means it is "fixed". I cannot remember the spelling of some of my friends that were on the list and when I receive something from them it will say something like -- from a friend that is no longer on your list. So, I have no idea who things are from (because they are not on my friends list, but I am on their friends list). Customer support would not help me with who things were from. This is ridiculous! They should restore the lists from a back-up if they need to.
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Old 04-20-2010, 05:16 PM   #80
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Default Re: Major Phone Problems Plague Webkinz Members~ UPDATED

My Asian account is NOT fixed yet.
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