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Old 01-07-2010, 11:58 AM   #271
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by COONYCOON
I'm pretty sure that everyone who adopted after the glitch was fixed got their loot bag! (Mine still hasn't appeared though - but I adopted before the fix)
I guess I just need to let this go, but it's really annoying. I made a purchase specifically because this was POTM.

Ganz was supposed to call me back yesterday. They didn't. I called today. The rep told me that it had been fixed and that everyone had received their loot bag. It's like she was implying that I'm lying. I asked if there was anyone else I could talk to about this. She said yes, but that he wasn't at his desk right now. She took my number (AGAIN) and promised he would call me back (AGAIN).

I think this is all just their way of saying "tough luck". WE messed up and YOU lose.

Not the end of the world, I realize. Just frustrating.
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Old 01-07-2010, 12:40 PM   #272
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by mollee84
I guess I just need to let this go, but it's really annoying. I made a purchase specifically because this was POTM.

Ganz was supposed to call me back yesterday. They didn't. I called today. The rep told me that it had been fixed and that everyone had received their loot bag. It's like she was implying that I'm lying. I asked if there was anyone else I could talk to about this. She said yes, but that he wasn't at his desk right now. She took my number (AGAIN) and promised he would call me back (AGAIN).

I think this is all just their way of saying "tough luck". WE messed up and YOU lose.

Not the end of the world, I realize. Just frustrating.
Don't give up yet! I haven't got my phone call back or loot bag yet either but they have been pretty busy with the update today so I'm giving them until tomorrow before I call back! I'm sure we'll get them in the end. They just need to get the tecchies to look at the accounts, check the code, see we didn't get it, and hopefully reprogramme whatever fix they used the first time!

They have always called me back before - and I'm in France - so I'm sure they'll get back to us when they can. We obviously are no longer a priority, being a minority (not that I'm not very happy that almost everybody got their loot bags back!).

Last edited by COONYCOON; 01-07-2010 at 12:40 PM..
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Old 01-07-2010, 01:02 PM   #273
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Oh no,

I wasn't aware that there were still some with out loot bags.
There are still some without Christmas gifts, and some that never got their Estore points,

It seems that Ganz always misses a few

I sure hope they will fix it for you soon, seems as if lately what ever they are doing, they are just makeing more work for themselves! Such as the new theme issue today! Their "To Do List"
must be miles and miles long by now.

If things started going right, we wouldn't know what to do, we are so use to the everyday flubbs.

I hope they won't put your loot bags off to long
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Old 01-07-2010, 02:13 PM   #274
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Hi ! I STLL DO NOT HAVE MY LOOT BAG! I'm about to scream and pull my hair out! What is the hold up???? anyone else besides me not have their loot bag????????????????????????
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Old 01-07-2010, 02:42 PM   #275
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by mollee84
I guess I just need to let this go, but it's really annoying. I made a purchase specifically because this was POTM.

Ganz was supposed to call me back yesterday. They didn't. I called today. The rep told me that it had been fixed and that everyone had received their loot bag. It's like she was implying that I'm lying. I asked if there was anyone else I could talk to about this. She said yes, but that he wasn't at his desk right now. She took my number (AGAIN) and promised he would call me back (AGAIN).

I think this is all just their way of saying "tough luck". WE messed up and YOU lose.

Not the end of the world, I realize. Just frustrating.
I, too, have still NOT GOTTEN my loot bag. I agree that it is frustrating, but not the end of the world. I also bought the Schnauzer BECAUSE it was the POTM, not for any other reason (I don't really like dogs, to be honest, and I don't adopt them usually).

I was told yesterday to call back tomorrow if I still didn't get my loot bag. I am really wondering how much money Ganz would lose by just giving those of us calling in our loot bags without all this hassle. I mean, REALLY!? Would it be that tough to just give out the items people are saying they didn't get?

I hope I still get mine, but I'm really starting to doubt it, now.

So we are up to, what? 4 people that still haven't gotten their bags yet?
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Old 01-07-2010, 03:22 PM   #276
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

I just logged in and found my Schnauzer (I logged off on the raccoon) and was so hopeful but no, still no loot bag. Still somebody must have been having a snoop, which is a good sign, right?
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Old 01-07-2010, 07:44 PM   #277
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Same for me - no LOOT bag yet!!! I called again today - which did me no good and will have to call again in the morning - this is getting so annoying!
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Old 01-07-2010, 09:55 PM   #278
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

no loot bag for me either.........what number do I call?
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Old 01-07-2010, 11:37 PM   #279
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by Gentlehyena
no loot bag for me either.........what number do I call?
1-866-webkinz

Good luck!
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Old 01-08-2010, 11:00 AM   #280
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Still nothing...now I'm debating whether it's worth calling, since they have decided that those of us still claiming to not have our loot bags are vicious liers and are trying to scam them!
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