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Old 01-06-2010, 12:10 AM   #251
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by Twizzlerz
We did get our bag finally, but our happiness was spoiled by the response e-mail
from Ganz about the e-mail we sent about the missing POTM loot bag for early adoptees -

your items are probably missing because you gave someone your password...

What a lazy rep who handled the e-mail.
More interested in getting a closed case than a correctly responded to and closed case.
Makes me furious.

Dampens the happiness of the crystalline pond.
I don't think anyone sent this response personally. This is just a standard answer given to every email. I think a computer generated teh answer.
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Old 01-06-2010, 12:53 AM   #252
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

I logged on around 9 pm EST and my gift box was there. Got 929 kc, a picaroon, a wish token, a 40% coupon, and a Steam-Powered Moving Picture Machine.

Glad it's finally here. Yea!!
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Old 01-06-2010, 04:18 AM   #253
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Still nothing for me either - guess I'll try calling later in the day

View Post Originally Posted by scottm530
Still nothing for me either...cleared the cache and everything. What is the email where I can send to them? None of the 'auto report' forms seem to fit. Is it an item gone missing, you think?
No, it's an issue when adopting the pet of the month. I'll look for the link: [url=http://customerservice.webkinz.com/cs/us_en/csg.php]Webkinz

I'm wondering if it is because we went on the Schnauzer while in his room (before reading Webkinz Newz) to put him back to bed. If so everyone be careful and do everything in the exact order they gave (which we did - after - maybe too late?). Congratulations everyone who finally got their loot bags!

Last edited by COONYCOON; 01-06-2010 at 04:18 AM..
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Old 01-06-2010, 08:51 AM   #254
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Still nothing for me, either...like I have nothing better to do than to chase these people down...

View Post Originally Posted by pampermegreen
http://farm3.static.flickr.com/2787/...cd1f05f467.jpg

The phones may be busy but you can still send a report, even though they make it hard to find.

1. Go to the main website webkinz.com
2. Click on Customer Service
3. Scroll to the bottom and click on "comments and suggestions"
4. Click on "our question does not appear above"
5. Click on "I had an issue when adopting the Pet of the Month"
6. Fill in your info, Give them the what for! lol and send
OK, after checking one more time to see if I got my POTM stuff, I followed your suggestion and sent them an email. I don't have time to sit on the phone all day, so hopefully they are expecting people to be emailing and calling about missing POTM stuff...we'll see!

Last edited by LuvMarshmallow; 01-06-2010 at 08:51 AM..
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Old 01-06-2010, 10:41 AM   #255
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by LuvMarshmallow
Still nothing for me, either...like I have nothing better to do than to chase these people down...



OK, after checking one more time to see if I got my POTM stuff, I followed your suggestion and sent them an email. I don't have time to sit on the phone all day, so hopefully they are expecting people to be emailing and calling about missing POTM stuff...we'll see!


I emailed them a second time to let them know the "fix" didn't work for me. They emailed me back and said I would need to call.

I just got off the phone with technical support. After working with me and logging into my account, she basically said, "Well, um, it should have been fixed. The problem was fixed for EVERYONE yesterday." I told her that I knew of at least 4 people (thanks to WI) whose accounts were still not fixed. She said she'd pass my information along to a technical support specialist. She got my phone number and said that they would call me if they needed more information, and that I should check the account again tomorrow.

On a positive note, I found a schnauzer at Walgreens yesterday for $4.99. Of course I bought it! We added it to my daughter's account and she received the Webkinz Day countdown calendar and the cuckoo clock. We've never gotten either of those things before!
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Old 01-06-2010, 11:06 AM   #256
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Me too! Just got off the phone after they e-mailed me saying I should phone and now they are going to look into it and phone me back (she didn't say I should check my account tomorrow though - but I will). Also we have too much stuff in the dock!
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Old 01-06-2010, 11:46 AM   #257
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by COONYCOON
Me too! Just got off the phone after they e-mailed me saying I should phone and now they are going to look into it and phone me back (she didn't say I should check my account tomorrow though - but I will). Also we have too much stuff in the dock!
LOL - I cleaned my dock before I started emailing/calling. Kind of like I do in real life when I know visitors will be coming!
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Old 01-06-2010, 11:52 AM   #258
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

just got my pet of the month loot bag and after waiting for days for them to fix the glitch, i get the worst POTM prize they offer, the blooming dandelion!!
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Old 01-06-2010, 12:00 PM   #259
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by mollee84
LOL - I cleaned my dock before I started emailing/calling. Kind of like I do in real life when I know visitors will be coming!
Actually so did I - she should have seen it when it was up near 3000!!
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Old 01-06-2010, 12:08 PM   #260
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by slayer0703
just got my pet of the month loot bag and after waiting for days for them to fix the glitch, i get the worst POTM prize they offer, the blooming dandelion!!
That IS bad.

But did you get Kinzcash and a wish token?

I think the donut seeds would be fun.
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