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Old 01-05-2010, 09:04 PM   #241
Theatre910
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

We did get our bag finally, but our happiness was spoiled by the response e-mail
from Ganz about the e-mail we sent about the missing POTM loot bag for early adoptees -

your items are probably missing because you gave someone your password...

What a lazy rep who handled the e-mail.
More interested in getting a closed case than a correctly responded to and closed case.
Makes me furious.

Dampens the happiness of the crystalline pond.
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Old 01-05-2010, 09:05 PM   #242
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Yeah! Thanks Ganz! I know you have been going through a lot of glitches lately but you have always been true to following through. Even though many get very angry and frustrated, I have to say. I have just sat back and waited. I knew you would come through and you did. Thank you for all your hard work especially on Christmas Day. My POTM loot bag was fantastic. I can't wait to do this again sometime. Once again, thank you!
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Old 01-05-2010, 09:08 PM   #243
Theatre910
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

I'm also sorry to hear some are still waiting.

Be sure you get the rep's name tomorrow when you call.
If they give you a run-around, send a report on them after you call & try another rep.
Most of them are very nice & do try to help, but there are a few lazy/bad apples as well.

Good Luck

If only they would give accurate updates as things progress, it would have avoided much of the
bad feelings.

It's the lack of updates they need to eliminate.
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Old 01-05-2010, 09:09 PM   #244
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

View Post Originally Posted by Twizzlerz
If only they would give accurate updates as things progress, it would have avoided much of the
bad feelings.

It's the lack of updates they need to eliminate.
You are so right!!!
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Old 01-05-2010, 09:13 PM   #245
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Stiill nothing for me!!!!!!!!!!!!!!!!!!!!!! CRY CRY CRY!
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Old 01-05-2010, 09:36 PM   #246
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

I logged in, switched to my schnauzer and then went into room. Immediately I received my POTM loot bag. I got a cuckoo clock.
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Old 01-05-2010, 09:38 PM   #247
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

Still nothing for me either...cleared the cache and everything. What is the email where I can send to them? None of the 'auto report' forms seem to fit. Is it an item gone missing, you think?
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Old 01-05-2010, 09:57 PM   #248
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

http://farm3.static.flickr.com/2787/...cd1f05f467.jpg

The phones may be busy but you can still send a report, even though they make it hard to find.

1. Go to the main website webkinz.com
2. Click on Customer Service
3. Scroll to the bottom and click on "comments and suggestions"
4. Click on "our question does not appear above"
5. Click on "I had an issue when adopting the Pet of the Month"
6. Fill in your info, Give them the what for! lol and send
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Old 01-05-2010, 10:15 PM   #249
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

[IMG]file:///C:/DOCUME%7E1/SHEILA%7E1/LOCALS%7E1/Temp/moz-screenshot-1.png[/IMG]e-mail is:

webkinzsupport@ganz.com

Hope you don't get the lazy rep. Good luck
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Old 01-05-2010, 10:37 PM   #250
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Default Re: Major Glitch Affects Distribution of POTM Loot Bags~ Updated

I got my potm loot bag! I got a wish token, 40% off coupon, 949 kinz cash and the trampoline bed which I didn't have.
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