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Old 02-17-2012, 03:55 PM   #101
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

Hello everyone, does anyone know if the video glitch has been fixed? Thanks
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Old 02-17-2012, 08:05 PM   #102
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

So much fun!
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Old 02-17-2012, 09:09 PM   #103
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Lightbulb Re: The Lorax Comes to Webkinz World! *UPDATE*

Hello all,

I was having troubles getting the videos to play and contacted customer support at the very end of the day, and they said their tech team had just discovered the issue and are hoping to push a fix on Tuesday.

However, they said until then if you increase your screen resolution to anything ABOVE 1024x768 then the videos should work, and I tried it and they were right!! As soon as I increased my computers screen resolution the videos worked and I could play through the quests!!

Give it a try, they said it should work for everyone!

Thanks Ganz!!
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Old 02-17-2012, 10:08 PM   #104
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

that didn't work for me glad it did you for you...hope they get it fix soon
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Old 02-17-2012, 11:08 PM   #105
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Smile Re: The Lorax Comes to Webkinz World! *UPDATE*

View Post Originally Posted by cfent57
that didn't work for me glad it did you for you...hope they get it fix soon
Hi cfent57, what did you increase your resolution to? And did you try clicking the login button on the home page after you changed your resolution? Or do you have the login page bookmarked?

Customer service mentioned it needs to be higher than 1024x768 and to click login on the home page after changing it, don't use a bookmark of the login page
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Old 02-18-2012, 08:39 AM   #106
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

I played on Google Chrome and was able to get the prize after the video. I was on a different browser (can't remember which one) and could watch the video and answer the questions but it would get stuck and not send me for the prize.

Google Chrome seems to be faster than IE, so it may be worth downloading if you don't have it yet.

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Old 02-18-2012, 08:40 AM   #107
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

My resoluation is higher than this and I can not get it to work. Will have to try back next week.

Have a great day everyone.
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Old 02-18-2012, 07:21 PM   #108
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

I can get both videos to play and I can answer the questions on the one of them but I can not get them to register as complete in the adventure. I watch them over and over, logged out and in and re-watched them and they will not register as completed tasks.
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Old 02-19-2012, 02:09 PM   #109
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

I could not get it to play on my computer at home no matter what, but I tried it at someone else's house and it worked.Kinda felt silly doing it, but gotta advance in the quest! I hope they fix it so everyone can do it.
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Old 02-19-2012, 07:52 PM   #110
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Default Re: The Lorax Comes to Webkinz World! *UPDATE*

Where is the Lorax video for the Lorax quest? I don't have the box checked for 3rd party ads, so I should be able to see it right? I can't even find the video to watch. When I'm in the adventure park, the place where my ads go is blank. where is the video at so I can watch it?? Any help is appreciated. thanks!
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