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Old 10-29-2009, 11:04 AM   #321
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

Wow. Interesting points. I know they're probably trying to make things work right, but there have been a lot of disappointments recently, too. They do seem to have a philosophy of "get it out there now" rather than "wait until we have it working perfectly first." The more new stuff they put out, the more it keeps us interested. They should test things better first.

There is a fear they could just pull the plug on the whole thing, but can you imagine how much money is coming in? I really doubt they'd just call it quits because too many people complain. They're probably making a fortune on us. They're dominating the safe kids' toy/websites.

View Post Originally Posted by GemaL
OK, so the Park and the Clubhouse still aren't up and working. It's kinda' like the old adage: "Bananas are $.10/lb, but we don't have any"...you can now search for the ghost every two hours, except that you still can't get in to the Clubhouse. So, what wil they do now for all those disappointed kids?

Is anyone other than myself slightly offended that the "closed" notices direct you to the Ganz eStore as an option? You'll note they don't take you back to the main site - they want you to spend more of your hard-earned cash to buy more virtual stuff. Sorry to vent, but I'm really getting disgusted by Ganz.

As time goes on and the problems continue and expand, our family downsizes more and more with the money we spend on WW, now having cut out the eStore entirely. I understand everyone's frustration, but I will NOT telephone Ganz for one reason: Ganz has the right to discontinue the WW site whenever they chose to do so. As the complaints roll in, I wonder if they're rethinking the wisdom of providing this site. Surely they must be finding they have to devote more and more time, money and staff to answering their phones, correcting individual accounts, and updating their offerings. They can pull the plug at any time - the site is at their discretion, and there's nothing we can do if they decide to discontinue it. Why sink more of our money into virtual pixals with nothing to show for it if they close it down?

Any thoughts?
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Old 10-29-2009, 11:35 AM   #322
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

View Post Originally Posted by joshgrobanfan
There is a fear they could just pull the plug on the whole thing, but can you imagine how much money is coming in? I really doubt they'd just call it quits because too many people complain. They're probably making a fortune on us. They're dominating the safe kids' toy/websites.
Truly, joshgrobanfan, I don't mean to be argumentative and you are correct that Ganz is making a bundle on us. I appreciate your commentary.

My concern is that WW has become TOO popular and addictive, and Ganz may have underestimated the requirements of maintaining their offerings. I see more and more comments on this and other boards where kids have become so disillusioned, and parents are concerned about limiting computer time and are tired of explaining to their little ones- yet again - why WW isn't working. Consumers really are getting tired of this, and it wouldn't be the first craze to end. Remember Cabbage Patch dolls? Ganz can still sell their plushies, etc. - as they did before - without online WW. Sure, not as much fun, but it is a possibility.

Bigger companies than Ganz have pulled back or closed down. We used to have Pan American and Eastern Airlines, Oldsmobile cars, etc. These days, anything is possible.
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Old 10-29-2009, 11:37 AM   #323
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

View Post Originally Posted by joshgrobanfan
Wow. Interesting points. I know they're probably trying to make things work right, but there have been a lot of disappointments recently, too. They do seem to have a philosophy of "get it out there now" rather than "wait until we have it working perfectly first." The more new stuff they put out, the more it keeps us interested. They should test things better first.

There is a fear they could just pull the plug on the whole thing, but can you imagine how much money is coming in? I really doubt they'd just call it quits because too many people complain. They're probably making a fortune on us. They're dominating the safe kids' toy/websites.
It is possible that Ganz does not have a lot of experience with IT-type projects. I think they have done a phenomenal job so far. Producing something like this is extremely difficult. Many of the things in Webkinz are very well thought out, I think. Putting a new feature of an online game out there is always a challenge. I do not know if they have a mirrored test server environment or how they are testing, but in my experience, I perfer to tell the customer that something is not yet ready than to put it out there "broken".

Still, kudos to Ganz - what a fun site!
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Old 10-29-2009, 11:43 AM   #324
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

I too am concerned that Ganz may pull the plug on the site and am questioning the wisdom of spending more money on virtual objects. On the other hand, since I am mainly interested in the site because I have fun decorating rooms and collecting things (like candy ha ha), I look at it as a form of entertainment. So, instead of going to a movie, I spend the $40 that little adventure usually costs at the e-store. In the end, I get a longer period of enjoyment from the e-store items than the movie.

Just a different way of looking at it.

Florida
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Old 10-29-2009, 12:09 PM   #325
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

LOL - Ganz may actually be doing us a favor. It's a beautiful day here in New England and I'm about to leave to pick up my grandchildren at school. Think we'll go to the playground where we will have actual fresh air and actual exercise with actual playmates. This beats hunting for virtual ghosts to receive virtual candy to get a virtual jack o-lantern anyday.

Enjoy your day too!
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Old 10-29-2009, 12:11 PM   #326
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

Even with glitches, I have tons of fun in WW.
I don't want to quit at all. I'm an adult, I can handle a little dissapointment.
I think it's definatly worth the money I invested so far, and I have seriously about 50 unadopted webbies waiting. In fact, I just bought myself some Lilkinz today.
I also can't wait for the Zumbuddies.
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Old 10-30-2009, 01:48 AM   #327
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

View Post Originally Posted by GemaL
LOL - Ganz may actually be doing us a favor. It's a beautiful day here in New England and I'm about to leave to pick up my grandchildren at school. Think we'll go to the playground where we will have actual fresh air and actual exercise with actual playmates. This beats hunting for virtual ghosts to receive virtual candy to get a virtual jack o-lantern anyday.

Enjoy your day too!
Good to get some realistic perspective on this whole matter...
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Old 11-01-2009, 08:58 PM   #328
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

if only i could get in
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Old 11-01-2009, 09:05 PM   #329
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

I love WW, but they should stop all these glitches. Maybe Bill Gates can help out! LOL
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Old 11-01-2009, 10:15 PM   #330
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Default Re: Kinzville Park is NOW Open - Update: Closed for Improvements

View Post Originally Posted by florida
On the other hand, since I am mainly interested in the site because I have fun decorating rooms and collecting things (like candy ha ha), I look at it as a form of entertainment. So, instead of going to a movie, I spend the $40 that little adventure usually costs at the e-store. In the end, I get a longer period of enjoyment from the e-store items than the movie.

Just a different way of looking at it.

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