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Old 08-31-2010, 12:37 PM   #11
mummakinz
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ynssss will become famous soon enough

Default Re: Issues with NEW DELUXE BONUS memberships

Another issue is if you are trying to pay with Amex it won't let you as it keeps saying you need to enter 16 numbers in the credit card area but Amex has only 15 numbers
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Old 08-31-2010, 12:42 PM   #12
Akiro
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Default Re: Issues with NEW DELUXE BONUS memberships

I renewed my membership earlier today,before I heard about any problems. As far as I can tell from the conformation email from the estore,it went through fine. Time will tell,if it kicks back in after Sept 2 when the old Deluxe expires. I did get the bonus estore points in my account though.
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Old 08-31-2010, 12:46 PM   #13
webz1225
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Default Re: Issues with NEW DELUXE BONUS memberships

If they just kept the family delxue, it would be much better
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Old 08-31-2010, 12:47 PM   #14
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Default Re: Issues with NEW DELUXE BONUS memberships

omg!
Click the image to open in full size. Who put Goober in charge of the credit cards? Hope they fix it soon!
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Old 08-31-2010, 12:49 PM   #15
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Default Re: Issues with NEW DELUXE BONUS memberships

Just someone in shipping and receiving with dyslexia, D-Bird Minor Oversight, Goober can easily be misread as Booger and Vice Versa
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Old 08-31-2010, 12:51 PM   #16
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Default Re: Issues with NEW DELUXE BONUS memberships

View Post Originally Posted by Dixiecup
Just someone in shipping and receiving with dyslexia, D-Bird Minor Oversight, Goober can easily be misread as Booger and Vice Versa
hmmm Dixie..I don't know about that..I've never mistakenly eaten boogers thinking they were goobers!
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Old 08-31-2010, 12:53 PM   #17
 
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Default Re: Issues with NEW DELUXE BONUS memberships

eeeeeeuuuuuuu Jag!

Hope this is resolved soon! I am so glad they are doing a family thing though.
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Old 08-31-2010, 01:12 PM   #18
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Default Re: Issues with NEW DELUXE BONUS memberships

As this involves money and credit card numbers, you would have thought [notranslate]Ganz[/notranslate], would have been right on track, with this. Hope they work it out for everyone trying to go Deluxe. Thanks goodness, I don't need to renew till next April.I don't think I have EVER seen anything NEW work right away. Getting to expect this and might as well accept it. [notranslate]Ganz[/notranslate] will never change the way they do things!
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Old 08-31-2010, 01:21 PM   #19
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Default Re: Issues with NEW DELUXE BONUS memberships

I just talked to a CS rep at [notranslate]Ganz[/notranslate] and he explained that what is getting messed up is the Month of the credit card expiration. For some reason when you click to pay that number bumps up one (i.e. 6 becomes 7), so your expiration date reads as invalid. VERY odd exception: if your expiration month is "7" it works just fine. He said they thought they'd have it fixed in the next hour or so.

While talking to him I noted that I've NEVER been asked for payment info withOUT a street address field. He agreed that was pretty weird (from a personal perspective).

I hope they get it resolved today so I can get August monthly gifts.
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Old 08-31-2010, 01:26 PM   #20
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Default Re: Issues with NEW DELUXE BONUS memberships

Well, here is hoping *crosses fingers* Because I think there are a lot of people who would love o to get the new deluxe bonus memberships today.
Jagular has reported that her membership is fully effective now and has received all gifts. She just has to wait until her old membership runs it course before the new Deluxe kicks in and she gets her Deluxe prize.
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