Rare times in local KT. Place your mouse over times and items for time conversions and info.
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I renewed my membership earlier today,before I heard about any problems. As far as I can tell from the conformation email from the estore,it went through fine. Time will tell,if it kicks back in after Sept 2 when the old Deluxe expires. I did get the bonus estore points in my account though.
As this involves money and credit card numbers, you would have thought [notranslate]Ganz[/notranslate], would have been right on track, with this. Hope they work it out for everyone trying to go Deluxe. Thanks goodness, I don't need to renew till next April.I don't think I have EVER seen anything NEW work right away. Getting to expect this and might as well accept it. [notranslate]Ganz[/notranslate] will never change the way they do things!
I just talked to a CS rep at [notranslate]Ganz[/notranslate] and he explained that what is getting messed up is the Month of the credit card expiration. For some reason when you click to pay that number bumps up one (i.e. 6 becomes 7), so your expiration date reads as invalid. VERY odd exception: if your expiration month is "7" it works just fine. He said they thought they'd have it fixed in the next hour or so.
While talking to him I noted that I've NEVER been asked for payment info withOUT a street address field. He agreed that was pretty weird (from a personal perspective).
I hope they get it resolved today so I can get August monthly gifts.
Well, here is hoping *crosses fingers* Because I think there are a lot of people who would love o to get the new deluxe bonus memberships today.
Jagular has reported that her membership is fully effective now and has received all gifts. She just has to wait until her old membership runs it course before the new Deluxe kicks in and she gets her Deluxe prize.
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