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Old 08-31-2010, 11:29 AM   #1
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Default Issues with NEW DELUXE BONUS memberships - *UPDATED*

A new front page story has been added:

Issues with NEW DELUXE BONUS memberships - *UPDATED*

Click the image to open in full size.We have had reports that the new Deluxe Bonus account membership upgrades are not activating or they are causing Credit Card information to skew. Right now if you go to the eStore to upgrade your Webkinz accounts to the Deluxe membership and add the 4 additional accounts, your Credit Card information skews to a different date than you provided.

Webkinz Insider Member, Jagular, reported that she was able to renew, but has not received all gifts in her accounts nor the bonus gift. She is waiting further updates from her rep. Webkinz Insider members Debkinz123 and Peace1430 have had their information skew and have not been able to activate the Membership or get the bonus family upgrades. Webkinz Insider member Valntom cancelled her previous $2/month membership in preparation for today's upgrade, had been told it was de-activated but still has access to the Deluxe benefits. ynssss reports that she has been unable to make a purchase using her American Express card because the system keeps asking her for a 16th digit, and AMEX Cards only have 15 digits.

Multiple calls to Ganz Customer Support has confirmed that this is a PRIORITY ISSUE and they are working feverishly to resolve it. We will keep you updated as we get more information. For now it is suggested that you hold off upgrading your accounts until we have an all clear from Ganz.

Update (August 31st @ 8:45pm EST) - Thanks to WI member Peace1430 for informing us that all Credit Card issues have been resolved by the Ganz Estore team, members should now be able to purchase the new deluxe bonus accounts without any further problems.
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Old 08-31-2010, 11:33 AM   #2
 
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Default Re: Issues with NEW DELUXE BONUS memberships

I feel for you guys -- good luck!
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Old 08-31-2010, 11:33 AM   #3
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Default Re: Issues with NEW DELUXE BONUS memberships

awes i hope it gets fixed soon!
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Old 08-31-2010, 11:33 AM   #4
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Default Re: Issues with NEW DELUXE BONUS memberships

[notranslate]Ganz[/notranslate] [notranslate]Ganz[/notranslate] [notranslate]Ganz[/notranslate].............
I hope its fixed soon so everyone can get it!!!!!!!!!!!!!!!!!!!!!!!!!!
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Old 08-31-2010, 11:36 AM   #5
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Default Re: Issues with NEW DELUXE BONUS memberships

I guess we can't be too surprised.
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Old 08-31-2010, 11:37 AM   #6
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Default Re: Issues with NEW DELUXE BONUS memberships

one might think they'd test these things...
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Old 08-31-2010, 11:38 AM   #7
it's mee
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Default Re: Issues with NEW DELUXE BONUS memberships

I hope they get this fixed.
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Old 08-31-2010, 11:40 AM   #8
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Default Re: Issues with NEW DELUXE BONUS memberships

Thanks for getting the information out to all of us Dixie
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Old 08-31-2010, 11:44 AM   #9
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Default Re: Issues with NEW DELUXE BONUS memberships

Yea, you would think they would test this.. Sorry all who have to renew now.
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Old 08-31-2010, 11:59 AM   #10
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Default Re: Issues with NEW DELUXE BONUS memberships

Awe man
I hope they fix these problems soon!
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