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Old 04-26-2009, 07:16 PM   #41
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Well I'm glad to hear that because there are a few things a would like to talk to themm about my account
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Old 04-26-2009, 08:06 PM   #42
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

This is great and very helpful.
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Old 04-26-2009, 08:35 PM   #43
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

yippie! finally! yay!
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Old 04-27-2009, 07:52 PM   #44
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

cool stuff
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Old 04-28-2009, 05:11 AM   #45
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

This is the best change they have made, LOL
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Old 04-28-2009, 02:15 PM   #46
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

cool! i would like to give them ideas but i bet they will not take them.
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Old 04-30-2009, 07:16 PM   #47
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Thank-You FIA. I needed to give them a call. I have a problem with my Zumwhere game not resetting at the same time as the rest of the forest games. I also have a problem with a webkinz letter not opening up and staying frozen on the screen (I have to relog to get rid of it).

She mentioned that with the kinz clips, they first start resetting 24hrs after I put in the codes and will reset 24 hrs after I play Zumwhere. So if I skip a day and play it in the morning it should reset next morning. I'll find out in a couple of days if that is true or not, rofl!!

Again, thanks FIA.
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Old 04-30-2009, 07:48 PM   #48
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

View Post Originally Posted by mommalisa
Thank-You FIA. I needed to give them a call. I have a problem with my Zumwhere game not resetting at the same time as the rest of the forest games. I also have a problem with a webkinz letter not opening up and staying frozen on the screen (I have to relog to get rid of it).

She mentioned that with the kinz clips, they first start resetting 24hrs after I put in the codes and will reset 24 hrs after I play Zumwhere. So if I skip a day and play it in the morning it should reset next morning. I'll find out in a couple of days if that is true or not, rofl!!

Again, thanks FIA.
Let us know about the Zumwhere reset. It seems like everyone's Zumwhere is resetting at 8pm EST, no matter when we put in the codes.
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Old 02-11-2013, 12:38 PM   #49
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

I've tried to get a hold of a Webkinz rep at their 866-932-5469 number and there's a recorded message saying that all questions relating to a webkinz account need to be handled online. From there you get a "support ticket". This sure is diappointing. It was always so nice to be able to talk with a real live person. Wonder what has happened? By the way, used the customer support link @ webkinz.com on Feb. 7th....still no e-mail answer from Ganz!
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Old 02-11-2013, 12:41 PM   #50
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

There are apparently no more humans over there.
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