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Old 04-24-2009, 11:34 AM   #11
oohoo I'm a
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

YAY! Good job Ganz. This sounds to me like a giant step forward for them!!! Hey, maybe the read Hmm's thread about improving our costumer business relationship
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Old 04-24-2009, 11:51 AM   #12
uvs being an insane
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

That is awesome! Great change for Ganz to make.
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Old 04-24-2009, 11:51 AM   #13
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

That is a big step forward! We know Ganz is capable of designing an awesome site & nothing's perfect. But when things go wrong, it's nice to know they've invested a little in keeping us as satisfied customers!
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Old 04-24-2009, 12:48 PM   #14
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Yay! Its about time they make the change!
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Old 04-24-2009, 12:51 PM   #15
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

While this is a step in the right direction I know find the phone lines busy a good deal of the time. I find it still easier to call the Ganz customer service and ask to be transferred to Webkinz Help Desk. That way does connect me with a real live person
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Old 04-24-2009, 01:01 PM   #16
ow! WI says I'm
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Well this is wonderful news!
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Old 04-24-2009, 01:22 PM   #17
--pls. ask--
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

i am so sorry! i knew about this two weeks ago and thought that everyone knew! they changed it the week after that horrible 3-day account lockout we had. i mentioned it casually on the forum, somewhere, had i realized people didnt know already i would have let you know or started a thread so people would know sooner.
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Old 04-24-2009, 02:06 PM   #18
So glad I'm
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

This is so cool! I think that GANZ seriuosly has someone who vists the forums, or maybe ven someone who is a memeber and that person looks around and finds out what we want.
It's really good that they're making it easier to talk to a real person because talking to a computer always made me fell stupid so now I might actaully call them sometimes when I need help
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Old 04-24-2009, 02:08 PM   #19
me is bored xD
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Actually, I called GANZ a month ago, pushed one, and it took me to a live person...
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Old 04-24-2009, 02:10 PM   #20
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

View Post Originally Posted by tokyo rose
It is so wonderful! I am usually already pretty frustrated when I have to call GANZ because that usually means that I have some kind of problem with WW, and you really do not want to hear a recorded message when you are already frustrated. (It usually makes me feel more annoyed!)

I am also very impressed that GANZ now offers assistance in several different languages. WW is now very popular all over the world and it is nice to know that they are trying to help those whose first language is not English. My only question is how come they only offer European languages? WW offers Asian account, so why not have some supports in some Asian languages like Japanese and Chinese? Well, maybe someday. For now I am just happy that we can talk to real people, not a machine.
My guess is that so few people outide of those countries know that language so they might not have been able to find anyone
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