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"Thank you for calling Webkinz Interactive Consumer Support... For service in English, please press one..."
This week Ganz made a major change to their Consumer Support phone number. Now, instead of having to leave a message and hope for a return call, customers calling during regular business hours are getting connected directly with Representatives. The days of pressing "0" over and over to get a human to speak to appear to be over.
Also, those of you who would prefer to use either French, Spanish, Italian, or Portugese in your conversation with a Representative are now in luck. The automated operator that first answers the phone will tell you what number to push to be connected with a Representative speaking the language of your choice.
To conact Webkinz Customer Support, call 1-866-932-5469 (Remember, this is an 866 number, not an 800 or 888 number.) Ganz' business hours are 9am to 5pm, Monday to Friday, Eastern Standard Time.
Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support
It is so wonderful! I am usually already pretty frustrated when I have to call GANZ because that usually means that I have some kind of problem with WW, and you really do not want to hear a recorded message when you are already frustrated. (It usually makes me feel more annoyed!)
I am also very impressed that GANZ now offers assistance in several different languages. WW is now very popular all over the world and it is nice to know that they are trying to help those whose first language is not English. My only question is how come they only offer European languages? WW offers Asian account, so why not have some supports in some Asian languages like Japanese and Chinese? Well, maybe someday. For now I am just happy that we can talk to real people, not a machine.
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