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Old 04-24-2009, 10:40 AM   #1
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Default Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

A new front page story has been added:

Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

"Thank you for calling Webkinz Interactive Consumer Support...
For service in English, please press one..."

This week Ganz made a major change to their Consumer Support phone number. Now, instead of having to leave a message and hope for a return call, customers calling during regular business hours are getting connected directly with Representatives. The days of pressing "0" over and over to get a human to speak to appear to be over.

Also, those of you who would prefer to use either French, Spanish, Italian, or Portugese in your conversation with a Representative are now in luck. The automated operator that first answers the phone will tell you what number to push to be connected with a Representative speaking the language of your choice.

To conact Webkinz Customer Support, call 1-866-932-5469 (Remember, this is an 866 number, not an 800 or 888 number.) Ganz' business hours are 9am to 5pm, Monday to Friday, Eastern Standard Time.
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Old 04-24-2009, 10:41 AM   #2
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

oh, that's cool! thanks FIA!
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Old 04-24-2009, 10:43 AM   #3
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Wooh Hooh! That is Wonderful news! You go Ganz!
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Old 04-24-2009, 10:46 AM   #4
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Yay Ganz you are being really improving latly
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Old 04-24-2009, 10:48 AM   #5
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Wow! It is about time. I've read so many frustrated threads on this website in regards to Ganz's customer service - and posted a couple of my own. I think this will go a long way in helping people.

Thank you to Ganz for addressing your customer complaints, and kudos to Webkinz Insider FIA for posting this wonderful news.
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Old 04-24-2009, 10:51 AM   #6
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

Woo hoo! this rocks! thanks for the front page story FIA
I guess they got tired of the number 0.
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Old 04-24-2009, 10:55 AM   #7
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

i just called them this morning, my first time ever, and didn't know that it was a new thing to talk to a live person. I feel very lucky to not have to go through the headaches of the past!

I had an issue with a tag not having a feature code on it
http://www.webkinzinsider.com/forum/...caring-499049/
and they took care of the problem right away! Definitely a positive experience!
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Old 04-24-2009, 11:10 AM   #8
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

YYYAAAYYY! Ganz finally realized that when we call, we actually need help.
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Old 04-24-2009, 11:20 AM   #9
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

nice jog ganz!
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Old 04-24-2009, 11:21 AM   #10
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Default Re: Humans, Not Machines, Now Answering Phones at Webkinz Consumer Support

It is so wonderful! I am usually already pretty frustrated when I have to call GANZ because that usually means that I have some kind of problem with WW, and you really do not want to hear a recorded message when you are already frustrated. (It usually makes me feel more annoyed!)

I am also very impressed that GANZ now offers assistance in several different languages. WW is now very popular all over the world and it is nice to know that they are trying to help those whose first language is not English. My only question is how come they only offer European languages? WW offers Asian account, so why not have some supports in some Asian languages like Japanese and Chinese? Well, maybe someday. For now I am just happy that we can talk to real people, not a machine.
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