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Old 05-18-2009, 11:09 AM   #1
FIA
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Default How to Get Something "Unstuck" in Webkinz World.

A new front page story has been added:

How to Get Something "Unstuck" in Webkinz World.

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We are still getting a lot of questions here on Webkinz Insider about how to "unstick" items that are "stuck" in Webkinz World. Most of the posts are about Cash Cow Trophies and May Caring Valley Trees, both of which appear to have a glitch in their programming, but there have been posts about other items as well.

The fastest way to get an item "unstuck" is to fill out an "I Have Something Stuck" form on Ganz' Customer Support page (click HERE). There are three separate forms, one for stuck Pets, one for stuck Items, and one for stuck Vehicles. To fill out these forms, you must have the secret code from one of the pets on the account.

If you can't find your secret code, or if you have some other problem filling out that form, your other option is to contact Ganz via telephone. The toll free phone number for Customer Support is 1-866-932-5469. Remember, to dial "866", not "800" or "888". This department is open 9am to 5pm, Monday through Friday, Eastern Time.
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Old 05-18-2009, 11:14 AM   #2
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Default Re: How to Get Something "Unstuck" in Webkinz World.

I have lots of stuck stuff! Thanks!
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Old 05-18-2009, 11:29 AM   #3
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Default Re: How to Get Something "Unstuck" in Webkinz World.

that's good. i have a stuff flower thing in my flower shop that i might try to "unstick"
yay second comment! who knows how to make a ROOM THREAD?
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Old 05-18-2009, 11:31 AM   #4
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Default Re: How to Get Something "Unstuck" in Webkinz World.

My friend has a vehicle stuck in her door way. I have just a plant.

Yay third comment!
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Old 05-18-2009, 11:37 AM   #5
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Default Re: How to Get Something "Unstuck" in Webkinz World.



Ho ho ho!

Well yes if you can't find one of your pets codes, just phone.

But half the time when you DO phone in you wait forever to talk to an attendant!

So just log in to and go to the Times and go to the Contact Us section.

Go to I have an item stuck and the next day, your vehicle//item is unstuck!
No problem!

Live,Laugh,Play Webkinz (I got ze brains.....) Doh!

dod59 :husky:

Oh and........................................................................ fourth!!

and im fourth!!!

Last edited by dod59; 05-18-2009 at 11:37 AM..
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Old 05-18-2009, 11:44 AM   #6
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Default Re: How to Get Something "Unstuck" in Webkinz World.

I filled out the form for a stuck item and it was unstuck even before I got the standard email back. Keep in mind, though, that all instances of the item will be returned to your dock. I had a stuck spider plant once and it took me a long time to figure out where all those plants were before.
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Old 05-18-2009, 11:53 AM   #7
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Default Re: How to Get Something "Unstuck" in Webkinz World.

OMG the last time we had a book stuck in front of a dresser,and wrote them,we signed back in after they said they fixed it,and every dresser from that theme from every room was in our dock! we had like 8 of them,and full of clothes,we had to go through every one,and figure out which room it came from,holy! i have something stuck again,and haven't called,or wrote,LOL
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Old 05-18-2009, 11:53 AM   #8
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Default Re: How to Get Something "Unstuck" in Webkinz World.

Yes I have filled out that form and the item is unstuck very quickly. It used to take about a week and then lately the next business day and now same day. Rhe May caring valley tree I have gotten unstuck 3 times. I am keeping it in my dock now till I know it is all clear to put it somewhere. thanks for the update.
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Old 05-18-2009, 11:59 AM   #9
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Default Re: How to Get Something "Unstuck" in Webkinz World.

You can unstick your items yourself. Go to the W Shop and buy a stone garden path. Then go to your stuck item and try to place the garden path stone where the stuck item is. It will release the stuck item and then you can just put your garden path stone in your dock for future use.

Has anyone else had a vehicle duplicate itself? It happened to us and we don't know how or why. We just have two of them now instead of one.
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Old 05-18-2009, 01:24 PM   #10
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Default Re: How to Get Something "Unstuck" in Webkinz World.

View Post Originally Posted by springblossoms
You can unstick your items yourself. Go to the W Shop and buy a stone garden path. Then go to your stuck item and try to place the garden path stone where the stuck item is. It will release the stuck item and then you can just put your garden path stone in your dock for future use.
Wow really?? Can anyone who has something stuck try and verify this?
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