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Old 11-01-2010, 12:59 PM   #121
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

I called and got mine added to my dock, they were very nice about it. I just wonder how many kids will never get the gift because the parents don't know to call.
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Old 11-01-2010, 01:08 PM   #122
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

Glad everything's showing up in NA.
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Old 11-01-2010, 01:22 PM   #123
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

still can't get through....will keep trying

View Post Originally Posted by Jennielou
I don't see why they can't just add the bag to all Asian accounts either without individual phone calls...if they were made aware that this affected those accounts, just fix them all.
View Post Originally Posted by bonnie
I too wonder why they just can't put the items in our accounts without a phone call. The line has been busy and I shouldn't have to keep trying and trying........
I totally agree...poor people who don't call
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Old 11-01-2010, 01:25 PM   #124
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

This message is for Ganz (if they are reading this thread):

Seriously, Ganz? I have to call again??? How many holidays/retirements in a row has this been? If you don't have a database administrator, please hire one. If you do have one and they can't easily put the gifts on all of the Asian accounts, please fire that database administrator. A few lines of code, adding the gifts directly into the database for all accounts on the Asian server(s) should only take minutes to complete. Would you like me to do it for you?
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Old 11-01-2010, 01:27 PM   #125
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

View Post Originally Posted by CCBMom
I called and got mine added to my dock, they were very nice about it. I just wonder how many kids will never get the gift because the parents don't know to call.
Exactly...without everyone here we would never get all the "Insider" tips to get the full enjoyment of our accounts. I am still having trouble getting through. I can appreciate that the customer reps are being nice (in the past we have always spoken to good reps). I agree with Luxurytime. This is a programing issues and the programers should be able to fix it without having customer service to fix it manually.
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Old 11-01-2010, 01:34 PM   #126
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

What? I have to call them to get my loot bag? That's not right.
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Old 11-01-2010, 01:40 PM   #127
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

i'm not even planning on calling them. it's their mistake, let em fix it. It's not worth the hassle.
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Old 11-01-2010, 03:53 PM   #128
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

I'm hearing Kinz tunes while I'm on hold. "Where, tell where did you get those stripes?"
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Old 11-01-2010, 04:36 PM   #129
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

Hi folks,
I was having trouble with a constant busy signal but this worked. Call the E-store number and press "2" for technical support. I found a very helpful Customer Service representative that fixed me right up.

Here is the info from the Wiki on the phone numbers.

Contact Ganz - Webkinz Insider Wiki

Good luck, everyone!

AuntietoEW
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Old 11-01-2010, 05:03 PM   #130
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Default Re: Halloween Gifts appearing in Euro and North America, not Asia

i would rather they reprogram and give everyone one one again than to see that some did not get any. how cheap and lazy can you get.
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