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Old 12-24-2009, 06:49 PM   #31
iamsusie2
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I called them this morning. They answered the phone quickly, no waiting. And my points were sent to my e-mail account super fast! And the customer service people were excellent.
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Old 12-24-2009, 07:21 PM   #32
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

So are the points for each deluxe account or the main account that holds the deluxe membership? {Example: family membership with 5 accounts, the points get sent to the main email/account only, right?}
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Old 12-24-2009, 07:30 PM   #33
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

View Post Originally Posted by KeyLargo
So are the points for each deluxe account or the main account that holds the deluxe membership? {Example: family membership with 5 accounts, the points get sent to the main email/account only, right?}
Right. Just the main email/account. To be more precise...it appears to be a gift to the estore account holder who purchased one or more Deluxe memberships; one gift regardless of how many Deluxe memberships you bought.
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Old 12-24-2009, 07:49 PM   #34
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

What if you got deluxe after the 21st? Would it still count or am I out of luck? I had to wait on payday. I got it mainly because I wanted that dress but I didn't even get that. I got the Halloween Headpiece instead.
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Old 12-25-2009, 05:43 AM   #35
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

Thanks for the heads up!
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Old 12-25-2009, 08:39 AM   #36
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I don't suppose they are open Christmas Day? I never got my points, and I know if I wait and try to email, I'll never get an answer.
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Old 12-25-2009, 09:06 AM   #37
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I called on Wednesday, and yes the lady was very polite.... she sent me an email with a code, and then I finally had my points.

Thanks
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Old 12-25-2009, 11:42 AM   #38
Lil Kinz
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I finally found the email in my gmail spam box--never delivered to my regular mailbox. Marked it as not Spam and then it went to my regular webmail inbox. So check around.
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Old 12-25-2009, 09:29 PM   #39
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I'm sorry some of you are having problems getting your points. I received my e-mail on the 21st.....Now, if only my family's Christmas gifts would arrive in our docks I will be thrilled to pieces!!!
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Old 12-25-2009, 10:51 PM   #40
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

i found my e-mail in my junk mail folder which is weird cause all my other stuff from the e-store has shown up in my inbox, so perhaps some of you could check there as some programs may read a mass e-mail as that even though the e-store is on your not spam list. i have a yahoo account.
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