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Old 12-24-2009, 11:53 AM   #1
FIA
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Default Glitch Affects Distribution of Deluxe Membership Points

A new front page story has been added:

Glitch Affects Distribution of Deluxe Membership Points

Originally Submitted by FIA on Thu, 12/24/2009 - 10:03am.

This past weekend, Ganz ran a promotion during which all players who were signed up for a Deluxe Membership would receive an extra 3,000 in eStore points. Unfortunately, it appears that there was a problem with the distribution of the points. The feature codes for the points were supposed to arrive via e-mail on December 21st, but we have been getting reports from many of our members that the messages never showed up.

Webkinz Insider member Gram2Four spoke with a customer service representative on Thursday morning (yes, Christmas Eve), and she had this to report:

I just called Ganz and they are open today. They had a major glitch with sending out the free 3,000 estore points email and she was very polite and I received my email in less than 3 minutes. 1-888-818-8770 is direct line to Ganz estore.

So, if you have a Deluxe Membership, and you have not yet received your points, please contact the Ganz eStore Customer Service department. Remember, these feature codes are only valid until December 31st. If you do not enter your codes by Thursday, you will miss out on this bonus.
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Old 12-24-2009, 11:57 AM   #2
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

Oh no! I hope they fix the glitch, fast!
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Old 12-24-2009, 12:00 PM   #3
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

even though i nave webkinz "no reply" on my safe senders list, the delux points email still went into my junk folder.
I found it and cashed points just fine.
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Old 12-24-2009, 12:05 PM   #4
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I found my email in my junk folder. I hope everyone who didn't receive their gets them alright.
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Old 12-24-2009, 12:05 PM   #5
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I didn't get my points on the 21st either, I sent Ganz an e-mail on the customer service page and recieved them promptly....alot better then sitting on the phone for hours!
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Old 12-24-2009, 12:07 PM   #6
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

After lots of searching I found the special e-mail from Ganz in my spam folder. Was very happy to get the extra points - hope it works out for everyone else, too!
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Old 12-24-2009, 12:08 PM   #7
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

will i be able to call about the points if the account is technically under my boyfriends name and email? cuz he's at work all day...
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Old 12-24-2009, 12:17 PM   #8
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

Basbunch, thanks for the heads up! I was about to call Ganz and then found the email in my SPAM folder. Awesome! Merry Christmas everyone!
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Old 12-24-2009, 12:21 PM   #9
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I called- no waiting the phone was answered right away and in less then three minutes I had my points code! Now I just have to decide what to get... mmmgh so many choices!
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Old 12-24-2009, 12:24 PM   #10
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Default Re: Glitch Affects Distribution of Deluxe Membership Points

I know! Me and my mom have been waiting for me and my sister's points and we never got them!!
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