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Originally Submitted by FIA on Thu, 12/24/2009 - 10:03am.
This past weekend, Ganz ran a promotion during which all players who were signed up for a Deluxe Membership would receive an extra 3,000 in eStore points. Unfortunately, it appears that there was a problem with the distribution of the points. The feature codes for the points were supposed to arrive via e-mail on December 21st, but we have been getting reports from many of our members that the messages never showed up.
Webkinz Insider member Gram2Four spoke with a customer service representative on Thursday morning (yes, Christmas Eve), and she had this to report:
I just called Ganz and they are open today. They had a major glitch with sending out the free 3,000 estore points email and she was very polite and I received my email in less than 3 minutes. 1-888-818-8770 is direct line to Ganz estore.
So, if you have a Deluxe Membership, and you have not yet received your points, please contact the Ganz eStore Customer Service department. Remember, these feature codes are only valid until December 31st. If you do not enter your codes by Thursday, you will miss out on this bonus.
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