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Old 10-20-2011, 10:09 AM   #1
FIA
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Default Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy *UPDATE*

A new front page story has been added:

Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy *UPDATE*

Click the image to open in full size.Based on member reports, there appears to be a glitch affecting the Clubhouse Ghost. Last night, players had mixed results on how many pieces of candy they could collect each time they saw the ghost. This morning, no players are able to collect any candy at all, even if it is their first time clicking. Some players are getting a message that they need to wait one hour. Other players are getting a message that they need to wait three hours. Members attempting to contact Ganz to report the problem are getting a busy signal.

Although Ganz has not made any sort of official announcement, it seems likely that their programmers are trying to get things working again. We will keep an eye on things and let you know as soon as there has been any change in the Trick or Treat situation.


UPDATE (11:15am, ET): Some players have now gotten through to Ganz on the phone. Reportedly, the customer service reps are indicating that the programmers are working on the problem and hope to have the event fixed by Noon.

UPDATE (12:30pm, ET): Ganz just released the following statement: FYI - There are some technical issues with the Ghost handing out candy in the Clubhouse. Our technical team is currently investigating.

UPDATE (2:15pm, ET): Reports are now flooding in that the Ghost is once again handing out candy! Some players are able to get multiple pieces of candy per visit from the Ghost. Other players are only able to get one piece of candy at a time. It appears that the programmers still have some work to do.
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Old 10-20-2011, 10:12 AM   #2
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

Just tried to get candy and was told to wait 3 hours..o candies collected...grrr
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Old 10-20-2011, 10:12 AM   #3
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

The ghost would not give me the candy either!!!
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Old 10-20-2011, 10:13 AM   #4
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

I played eight hours ago, I didn't know at the time about the ghost giving out multiple candies so I only took one piece, tried this morning, and got a message to wait three hours.
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Old 10-20-2011, 10:13 AM   #5
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

On one account I got three pieces of candy at one time. On another account I got none, and was told to wait 3 hours. Hope they get it fixed soon.
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Old 10-20-2011, 10:16 AM   #6
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

Count us amongst the candyless!
We will wait as patiently as possible for Ganz to fix this!
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Old 10-20-2011, 10:16 AM   #7
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

We had an update on our tracking thread from Wkids who called Ganz. Their Reply was that they are aware of the problem & Hope to have it fixed by noon.
Hugs!
PP
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Old 10-20-2011, 10:16 AM   #8
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

Okay just came to see if anyone else is not getting their candy after clicking on the ghost. Hate that it's happening to others but glad I'm not the only one. It was my first time clicking on the ghost for this event and it said I had to wait another 3 hours before I could get another piece of candy but I haven't collected any candy at all!
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Old 10-20-2011, 10:20 AM   #9
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

Thanks, Police Property! I will not try again until after noon. This is why Insiders are the best!
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Old 10-20-2011, 10:21 AM   #10
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Default Re: Glitch Affects Clubhouse Event, Ghost Refuses to Hand Out Candy

Ghost, you won't have all that candy to yourself by noon! (Hopefully)

By noon, you have to stop keeping the candy all to yourself, or else I will call the Candy Police!
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