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Old 03-18-2011, 12:22 PM   #211
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

It is 12:23 Friday afternoon. I just now got the code for the pet I purchased on 3/12. They are still working on it!
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Old 03-18-2011, 03:36 PM   #212
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

I still haven't received my code. I emailed them and I got their generic response that I'd have to call customer service. I don't know why they can't just handle certain issues as they come in through email. I've never had a problem solved by email. I don't know why I even bothered.
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Old 03-18-2011, 08:31 PM   #213
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

View Post Originally Posted by fett42
I still haven't received my code. I emailed them and I got their generic response that I'd have to call customer service. I don't know why they can't just handle certain issues as they come in through email. I've never had a problem solved by email. I don't know why I even bothered.
Got the same unpleasant reply. Beyond disappointed....approaching disbelief at the gall
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Old 03-19-2011, 12:55 AM   #214
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

View Post Originally Posted by fett42
I still haven't received my code. I emailed them and I got their generic response that I'd have to call customer service. I don't know why they can't just handle certain issues as they come in through email. I've never had a problem solved by email. I don't know why I even bothered.
I emailed them and got the code the next day. I just entered it a few minutes ago and all was well. I included the original date ordered and order number. If you have that (i kept the email from 200, I think it's easier for them to look it up.

Good luck w/ your call. I hope they email the code soon.
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Old 03-20-2011, 01:29 AM   #215
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

I tried to send a contact email from the estore but got major tech errors and it eas never sent through, I don't think. I tweeted them about that but I have heard nothing back so far.

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Old 03-21-2011, 01:19 PM   #216
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

No surprise gift --today is Monday.
I called the e-store and a very nice lady gave me the code over the phone--entered it and it worked.
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Old 03-21-2011, 01:54 PM   #217
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

I still haven't gotten mine, so I'll have to call, I think.

Does anyone know how far they have gotten in the orders? When I called Ganz last week (about something different) I mentioned not getting my code, but it was fine since people were still getting them emailed. She said they were going through the last 3 years worth of orders, so it may take some time. I'm just wondering, the people that hadn't gotten their codes yet, when did you buy your wolf? I just got mine the 15, so a couple of hours before the deadline. I can understand being one of the LAST to get a code, but I got to wondering if Ganz felt they got through them all, and now it's up to us to call...
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Old 03-21-2011, 02:39 PM   #218
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

LuvMarshmallow--I got my wolf on the 14th-- I called support today and it took only 5 minutes, I got the code over the phone.

1-888-818-8770 estore customer support
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Old 03-21-2011, 06:10 PM   #219
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

I sent an e-mail to the eStore Support yesterday, and they sent me my code this afternoon. Happy Dance!

Missy C was nice enough to post the web address:
webkinzsupport@ganz.com. I gave them my WW user name, the wolf code, and when I adopted her.

Last edited by big2gray; 03-21-2011 at 06:15 PM..
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Old 03-21-2011, 10:18 PM   #220
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners *UPDATE*

I still haven't gotten my codes and I ordered mine in the last hour or so too. When I called last week they told me the same thing about going way back to give everyone who ever got the wolf the prize. She said it would take a few days. But I think I will call again since so many are getting their codes mayb I'll have some luck this time
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