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Old 03-16-2011, 10:54 AM   #101
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

View Post Originally Posted by Kimber21
Don't get to excited yet

Yes 2 emails, unforately same code~ read below

Phone number is posted below for Estore

Yes, I received 2 emails, I had purchased 2 Wolves at the same time. I just tried to enter a code to see what the item is and got a pop-up that the code was already used. I looked at the code on the next email and it was the same.
I called Ganz Estore (1-888-818-8770) & told the CSR everything & he told me to forward the emails to webkinzsupport@ganz.com for reveiw & to see what had/is happened. The code was actually for a Captain's Quarters bed ?, which I never purchased & I did not upgrade any acct to deluxe. Now I just have to wait & see what happens.
thanks for the info. I don't mean to be pessimistic and I REALLY appreciate all the goodies we're getting from Ganz, but why is there so often a bizzarro glitch to the whole deal?

View Post Originally Posted by VeronicaGee
thanks for the info. I don't mean to be pessimistic and I REALLY appreciate all the goodies we're getting from Ganz, but why is there so often a bizzarro glitch to the whole deal?
BTW, I have saved my original email from Ganz for the wolves (purchased at the same time) so that makes me feel a little better; knowing I can forward it to them if they question anything.
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Old 03-16-2011, 11:26 AM   #102
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

I just got mine. I put i n the code. If you want to know what it is here ya go...
Spoiler: show
It's the Red Riding Hood outfit from the eStoreClick the image to open in full size.Click the image to open in full size.
I already had it but hey it's free! I ain't complainin!

Last edited by scottashley; 03-16-2011 at 11:44 AM..
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Old 03-16-2011, 11:28 AM   #103
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

Lol my guess was right lol.
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Old 03-16-2011, 11:32 AM   #104
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

I haven't received an email yet. But it sounds like there's a glitch anyway, so I'll just wait patiently and hope it gets fixed.
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Old 03-16-2011, 11:39 AM   #105
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

There was no glitch for me. But I hope it gets worked out for those of you who are still waiting!
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Old 03-16-2011, 11:47 AM   #106
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

Okay. Got ONE email with ONE code. I called Ganz b/c I bought 2 wolves at the same time. I was first told by GANZ ESTORE help that I only get ONE because it's PER PURCHASE. The woman I spoke to sounded bored and didn't care how I felt about it.

I called back to complain about her attitude along with the fact that I only get ONE code and spoke to someone NOT in the estore CS, but the regular CS area. She told me that the estore CS rep was WRONG. I should get another code for the 2nd pet by the end of the day. If I don't, I'm to call tomorrow and they'll fix it. Hopefully someone at Ganz will speak with the estore rep and straighten this out.

So, if you run into the same problem, don't panic. I bought 2, and I know there's got to be a few more people out there who bought 2 or more at the same time. Good Luck!
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Old 03-16-2011, 11:58 AM   #107
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

Hi, I received both of mine and they were the correct item! Nice surprise. Good luck everyone, I hope yours arrive soon. CJ
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Old 03-16-2011, 12:21 PM   #108
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

Still waiting for my surprise! Ganz has to do better. The element of suprise has its limits. 9 a.m. EST I should have received my email. And for the record, if this surprise isn't note worthy, I will not be falling for this gimic again.
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Old 03-16-2011, 12:30 PM   #109
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

I was under the impression that it was 1 code per email no matter how many purchased. So I was smart and got 1 on each email account. If we get one per wolf that we buy I should get about a dozen emails. I have bought alot of them lol. But I am sure that is not the way it works.
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Old 03-16-2011, 12:55 PM   #110
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Default Re: Ganz Tweets a nice surprise for Grey Wolf owners

Love the item! Although, I'm thinking my son won't be so happy now...

I just want to get our codes, then we can decide what to do with his "prize!"

View Post Originally Posted by Kenzielemur
I was under the impression that it was 1 code per email no matter how many purchased. So I was smart and got 1 on each email account. If we get one per wolf that we buy I should get about a dozen emails. I have bought alot of them lol. But I am sure that is not the way it works.
I was under that impression, too. I had a second eStore account, so it's not a huge deal, but I didn't want to buy a ton of wolves on one account, then not get more than one item for everyone to share...

Hopefully that is correct it's one item per WOLF, not account.
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