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Old 03-30-2009, 02:48 PM   #1
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Default Ganz Responds to eStore Weekend Glitch

A WI Front Page entry has been added:

Ganz Responds to eStore Weekend Glitch

Thank you to Webkinz Insider member Love'EmWebkinz for sharing this copy of an eMail she recieved from Ganz:


Dear Webkinz eStore Customer,


You are receiving this email because you tried to place an order on the Webkinz eStore on March 28, 2009 and unfortunately, due to a system error, your purchase was not completed successfully. As a result, you did not receive the Feature/Secret Codes that you purchased, nor was your credit card charged.


Please note, however, that you may notice a transaction logged on your online statement in the amount of your attempted purchase. Please rest assured that this is simply the pre-authorization of your order total but because the purchase did not complete successfully, no charge to actually capture the funds will occur.


If you have not placed a replacement order for the items that you originally attempted to purchase and did not receive, and would like for us to complete the order for you, please reply to this email letting us know.


As the system error has now been resolved, we would like to encourage you to visit www.webkinzestore.com again to re-submit your purchase, as the items are now available and will remain on the site until Tuesday March 31, 2009, for your convenience.


If you have any questions, please contact Webkinz eStore Customer Support at webkinzestorecs@ganz.com.


We apologize for any inconvenience that this has caused.


Webkinz eStore Support
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Old 03-30-2009, 02:52 PM   #2
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Default Re: Ganz Responds to eStore Weekend Glitch

finally they tell us thanks FIA!
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Old 03-30-2009, 02:53 PM   #3
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Default Re: Ganz Responds to eStore Weekend Glitch

Thank-you FIA for posting this and letting us know Ganz is taking these problems seriously.
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Old 03-30-2009, 02:56 PM   #4
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Default Re: Ganz Responds to eStore Weekend Glitch

thanks FIA!!!
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Old 03-30-2009, 03:02 PM   #5
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Default Re: Ganz Responds to eStore Weekend Glitch

I know this is off topic but the curio shop is back!
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Old 03-30-2009, 03:10 PM   #6
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Default Re: Ganz Responds to eStore Weekend Glitch

Did she try to buy the monster or was it something else? I'm kinda confused.
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Old 03-30-2009, 03:14 PM   #7
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Default Re: Ganz Responds to eStore Weekend Glitch

View Post Originally Posted by fishinfuzz
I know this is off topic but the curio shop is back!
lol thanx fishinfuzz.
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Old 03-30-2009, 03:16 PM   #8
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Default Re: Ganz Responds to eStore Weekend Glitch

Wow, the estore must be owned by different people. WW issues never get acknowledged or solved this fast!
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Old 03-30-2009, 03:19 PM   #9
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Default Re: Ganz Responds to eStore Weekend Glitch

View Post Originally Posted by Katt
Did she try to buy the monster or was it something else? I'm kinda confused.
It was something else. I tried to purchase early in the morning and got glitched. I purchased later OK & got 2 purple monsters last night. I received the same email today. The pre-auth is still on hold in my bank account though. Hopefully that will go away soon - without a deduction.
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Old 03-30-2009, 04:06 PM   #10
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Default Re: Ganz Responds to eStore Weekend Glitch

I can't log on to my account. they say my password is wrong and i change it using the forgot password and it still doesn't work
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