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Old 03-01-2009, 06:25 PM   #1
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Default Ganz Responds to Duplicate Codes Emailed To Customers

A WI Front Page entry has been added:

Ganz Responds to Duplicate Codes Emailed To Customers

As a follow-up to our story on Friday in regards to customers receiving emails from the Webkinz eStore, it appears Ganz is responding to concerns from those affected by this error. As you recall, many members reported receiving a confirmation from purchases made in the past. Customers were provided with two codes for each item listed: a duplicate code mailed previously and a new code for that item. This caused concern amongst our members who were worried their eStore accounts and quite possibly their financial information had been compromised. Ganz has responded with the following email, provided to us by many WI members:

Announcement from Webkzinz eStore:
A number of eStore customers have recently received a "Your eStore Codes" email containing codes for previously-purchased eStore items. These emails were sent out in error yet we assure you that there is no reason for any concern.


The codes being sent out are the original codes that you would have received with an order that you placed on the eStore in the past. In some rare cases, an additional code has been included. If you use a code you recieved in the email that was previously unused, you will be able to keep the FC and the item you get on WebkinzWorld; we will not remove it.


Please note that if you received a new code, you are not being charged for it. We would like to remind you that Ganz considers your financial security and privacy as one of our utmost objectives. This is why our eStore does not store your credit card numbers after your transaction has been completed making it impossible for us to make any additional purchases on your behalf.


There is also some concern from customers that their eStore accounts have been accessed by other customers placing orders. Please be assured that this is not the case.


If you have any questions, please reply to this email or contact Webkinz eStore Customer Support at
webkinzestorecs@ganz.com.

We apologize for the confusion and any inconvenience that this has caused.


Your friends at Webkinz World.
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Old 03-01-2009, 06:28 PM   #2
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

Aw ganz. You have to many problems already.
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Old 03-01-2009, 06:28 PM   #3
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

It's good to see that they replyed
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Old 03-01-2009, 06:34 PM   #4
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

Wow thanks for the update that they did acknowledge the error and that we can have the codes
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Old 03-01-2009, 06:37 PM   #5
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

I think it's so great they are letting people keep the extra's they get. It's one of those rare glitches in our advantage.
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Old 03-01-2009, 06:40 PM   #6
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

at least they replied
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Old 03-01-2009, 07:01 PM   #7
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

View Post Originally Posted by calabelle
Wow thanks for the update that they did acknowledge the error and that we can have the codes
At this point it would probably cost them more to hunt down and correct the error than to just eat the loss. Plus it's good PR
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Old 03-01-2009, 07:29 PM   #8
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

Thank you FOM for this info! It's great to know that there is nothing to be concerned about with this situation! And a few free charms on top of it!!
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Old 03-01-2009, 07:49 PM   #9
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

Thanks for the info FOM!
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Old 03-01-2009, 07:54 PM   #10
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Default Re: Breaking News: Ganz Responds to Duplicate Codes Emailed To Customers

wow, my parents don't let me by anything from the e-store, i really want both the floral foxes!
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