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Old 12-26-2009, 12:26 PM   #941
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

View Post Originally Posted by quellie
I just logged on to my last account (server and the gift was there.
I have three accounts and I really, really thought I selected three different gifts. I got two snow globes and a tree. But they are really cute. I have to look up what the other gift was.
Thanks to all of you for being a great support group. And I'm certain that all will get their gifts eventually. HAPPY NEW YEAR!!
Congrats! The other gift was the Ms. Birdy doll CJ
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Old 12-26-2009, 12:26 PM   #942
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Angry Re: Ganz Releases More Information on Christmas Gift Delivery

I still have not recieved my gift.
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Old 12-26-2009, 12:27 PM   #943
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

I just wish they would be honest about what the problem is.
And why it happens so often, and why these things can't seem to be fixed permently
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Old 12-26-2009, 12:27 PM   #944
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

Thanks for the info Conchy Jane!
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Old 12-26-2009, 12:28 PM   #945
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

I have gotten my Gifts on 4 out of 5 accnts so far , thanks for the info !!

I wonder if People being able to pick out the present was part of the problem !!
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Old 12-26-2009, 12:28 PM   #946
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

View Post Originally Posted by quellie
Thanks for the info Conchy Jane!
You're very welcome!!! CJ
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Old 12-26-2009, 12:28 PM   #947
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

And I'm pretty sure I selected the Ms. Birdy doll but didn't get it. Oh well. It's all be fun. Was a great Christmas from Ganz.
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Old 12-26-2009, 12:28 PM   #948
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

I have one account and still haven't got gift. Got email from them responding to me questiion though.

Hello,

You are inquiring about not receiving the Santakinz gift when you logged into your account on Christmas. We are aware that some users have yet to receive their gift while others received it when they logged into their account on Christmas day. Please rest assured that once we have fully rectified the issue, every user account in Webkinz World will receive a Christmas gift in their dock, regardless of when they log into their account.

Please continue to monitor Webkinz News for updates at www.webkinznewz.com

We apologize for any inconvenience this may have caused and thank you for your inquiry into this matter.

Webkinz Consumer Support

Code_~PDR~|507085|1013
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Old 12-26-2009, 12:29 PM   #949
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

Nearly 12:30 and no gifts in either of the girls accounts. So I told them I don't think Santakinz is going to make it this year, if it happens that's wonderful, but at least now they're prepared to not get the gifts.
Pretty sad that my nephew offered to send his gifts to the two of them, but Ganz can't seem to get on the ball.
Wouldn't be so bad if other things hadn't been so glitchy, however my daughter's birthday is Christmas Eve and she didn't receive a wish token for her birthday either. I emailed Ganz and got the stock "we received your message will respond in 2-3 days" but we're not expecting anything at this point.
Oh well, another year another GANZ glitch.
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Old 12-26-2009, 12:30 PM   #950
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Default Re: Ganz Releases More Information on Christmas Gift Delivery

View Post Originally Posted by mom w charm
I have gotten my Gifts on 4 out of 5 accnts so far , thanks for the info !!

I wonder if People being able to pick out the present was part of the problem !!
U are lucky!!!! I didnt even get 1 of my accnts
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