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Old 03-14-2011, 01:22 PM   #241
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

Click the image to open in full size.GOT them..with the email

webkinzsupport@ganz.com

tell them its regarding your not getting hte coin

THANK YOU GANZ for the great fountains....
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Old 03-14-2011, 01:24 PM   #242
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

I Just opened my dock in one of my accounts and my fountain was there-I'm off to check the others..I DID send an email regarding this, so they must be working on it!
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Old 03-14-2011, 01:29 PM   #243
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

That is great to hear! I think that I'm just going to wait to collect the red coin on the other 3 accounts until I know they have it fixed for sure.
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Old 03-14-2011, 01:31 PM   #244
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

I need to collect my coins fast. Two more.
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Old 03-14-2011, 01:34 PM   #245
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

update: I checked all our accounts and it appears that they DID award our fountains to all of our accounts after I emailed them. They did not respond to my email, so they must be flying as fast as they can through them to help everyone...

In the email I only said, "I am sure you are aware of the red coin not being awarded from the leprechaun. I would appreciate it if you could direct me as to what I need to do next. Here are our accounts that are affected: *obviously I"m not posting them here* Thank you for your anticipated cooperation in this. Have a great day!"

Good luck everyone!
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Old 03-14-2011, 01:41 PM   #246
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

Had gotten all my coins last night - no fountain . Logged in today and clicked on pot of gold - FOUNTAIN!!! Thanks Ganz!!
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Old 03-14-2011, 01:55 PM   #247
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

I just got off the phone with Customer Service at GANZ...it took redialing 4 times, but I held and got a nice woman. I explained that I have attempted 3 times since Saturday to get the red coin and that I was aware of a glitch. She just asked me my user name only. She confirmed back my first name. Then I heard "typing" in the background...and voila! She awarded me the cute little fountain. It took less than 15 minutes and now, I don't have to worry about it any more. Just sorry so many of us are experiencing this ;( But..........if you call or have someone call for you, they are very helpful.
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Old 03-14-2011, 01:57 PM   #248
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

It's fixed. I just got the red jelly coin and the fountain.
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Old 03-14-2011, 01:59 PM   #249
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

IT SEEMS TO BE FIXED!!! Got the red coin on two accounts that I had already finished. Then I was awarded the prize on both accts. Even got some music to go with the graphics!! Yoo Hoo!!!

View Post Originally Posted by VeronicaGee
IT SEEMS TO BE FIXED!!! Got the red coin on two accounts that I had already finished. Then I was awarded the prize on both accts. Even got some music to go with the graphics!! Yoo Hoo!!!
Note: had to find the leprechaun again to get it, but I'm happy!
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Old 03-14-2011, 02:01 PM   #250
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

Hmm, no prizes for me on completed accounts but I did just get a red coin on an account I had not finished.
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crafter4christ, nasty glitch, no red coin :(, this is soooo annoying!, yay!yay! it is fixed!

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