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Old 03-14-2011, 12:06 PM   #201
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

View Post Originally Posted by pawprint
I just got off the phone with Ganz and it took awhile to get through, and then another 10 min or so of listening to pet of the month songs before I got to talk to a rep. He took all four of my account names down, checked to see that I had the four coins I could get (not the red one of course since it wouldn't give it to me), and sent the fountain to all the accounts. They do know what's going on, I'm not sure how they'll fix it overall, but they were very accomodating once I got through. I just had to be VERY patient to get to a person-LOL.
I might just do that if is is not fixed today.

View Post Originally Posted by lemony
well they told me to email my wwid..only and they will fix it by the end of the day


webkinzsupport@ganz.com
I will try that.
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Old 03-14-2011, 12:08 PM   #202
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

Click the image to open in full size.good luck everyone...just be patient..it will happen,,,Just not all at once....
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Old 03-14-2011, 12:08 PM   #203
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

Still not working as of 1:00pm today.
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Old 03-14-2011, 12:10 PM   #204
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

View Post Originally Posted by karrit
We shouldn't be required to call them in order to have the prizes awarded to us. They need to fix the problem. I already filled out a missing prize report for each of my accounts. I'll have to check my accounts when I get home tonight to see if they have corrected the problem but I'm not expecting to find it fixed.
No, it will be fixed without calling them, ...I simply called because I am a compelte Type A personality where everything has to be done NOW
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Old 03-14-2011, 12:14 PM   #205
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

I have NEVER gotten an error message while trying to get the red coin. I have tried since Friday night.
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Old 03-14-2011, 12:18 PM   #206
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

View Post Originally Posted by yadyram
I have NEVER gotten an error message while trying to get the red coin. I have tried since Friday night.
I got the error message once, but never again. I hope they don't just rely on that. I think even that may be glitchy.
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Old 03-14-2011, 12:19 PM   #207
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

I'm thinking they will fix the issue and we'll wind up having to visit the little guy again-which I'd be totally happy with because I'd love to win it "legitimately" not have them just stick it in my dock...
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Old 03-14-2011, 12:20 PM   #208
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

View Post Originally Posted by dragonbird
I'm thinking they will fix the issue and we'll wind up having to visit the little guy again-which I'd be totally happy with because I'd love to win it "legitimately" not have them just stick it in my dock...
Here here!!!
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Old 03-14-2011, 12:21 PM   #209
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

So we don't have to call them, they're putting the fountain in our docks manually??
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Old 03-14-2011, 12:22 PM   #210
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Default Re: Ganz Officially Addresses Problem with Leprechaun Red Jelly Coin

View Post Originally Posted by lorib64
How do you fill out a missing prize report? I'll try that
If I could access WW I would walk you through the process. Basically I went to the customer service screen. From one of the menus there was an option to notify them that"My Prize didn't Unlock".

I filled in the requested info which included the account ID, Your first name, The pet code for one of the pets on the account (I used the ones for the Hopping Bunny since the codes were readily available in my Kinzpost mailbox). The birthday on the account, an email address. And the important fields were for what prize I didn't get which I entered No Red Coin or Grand Prize. and the last field was for what activity which I entered "Leprechaun Chase"
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crafter4christ, nasty glitch, no red coin :(, this is soooo annoying!, yay!yay! it is fixed!

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