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-   -   Ganz Officially Addresses 2010 Trick or Treat Glitch (http://www.webkinzinsider.com/forum/wi-news-announcements-146/ganz-officially-addresses-2010-trick-treat-661124/)

FIA10-25-2010 09:43 AM

Ganz Officially Addresses 2010 Trick or Treat Glitch
 
A new front page story has been added:

Ganz Officially Addresses 2010 Trick or Treat Glitch

http://www.webkinzinsider.com/files/...erpumpkin2.pngA short time ago Ganz released the following statement regarding the 2010 Trick or Treat event:

"We are aware that the Trick or Treat customizable Jack-O-Lantern is not working properly for some users. This issue seems to only be affecting users who won the customizable Jack-O-Lantern in 2009. We have found a solution which will be put to use today.

NOTE: Winner's of the 2009 Jack-O-Lantern who have yet to customize it, will not be able to do so after today's solution is put in place. We are working on a greater solution to the issue, so that this too will be fixed."

UPDATE - Tuesday, October 26th - Pumpkins can now be carved!!!

WI 50ish10-25-2010 09:45 AM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
Thank you FIA, I just read this as well.

I just finished collecting all my candy and cannot click to carve.
I am happy they are aware of this mishap, and are giving it priority!
Thank you

kirtoglou10-25-2010 10:21 AM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
Thanks FIA for the info. I think this is the FIRST time, I have seen Ganz, actually come out and address an issue, head on! They must be getting slammed with phone calls. Nice to know, a fix is in the works.

rollingfur10-25-2010 10:30 AM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
Thank you for letting us know. I am glad they know there is an issue.

I WILL NOT BE FINISHING ON THE TWO ACCOUNTS THAT WON LAST YEAR. I will be waiting for all this to be figured out. I don’t want two of the same pumpkins.

VeronicaGee10-25-2010 10:38 AM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
Yay Ganz! Gosh, I guess if you haven't already decorated your 2009 pumpkin, then it might not be a big deal if you can't do it after today. Back to trick n treating!:clap::clap:

valntom10-25-2010 10:41 AM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
Please be the final fix!:o Finishing the 9 accounts soon!:clap::clap::clap:

big2gray10-25-2010 10:55 AM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
Thanks for the info and assurance FIA.

yadyram10-25-2010 10:56 AM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
Quote:

Originally Posted by rollingfur (Post 21165248)
Thank you for letting us know. I am glad they know there is an issue.

I WILL NOT BE FINISHING ON THE TWO ACCOUNTS THAT WON LAST YEAR. I will be waiting for all this to be figured out. I don’t want two of the same pumpkins.

You don't HAVE to carve it. I put an uncarved pumpkin in a yard. It looks pretty good that way.

canonymous10-25-2010 12:18 PM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
I am so glad to heat I will be able to customize my pumpkin!!!

It isn't working yet though.

Jenn10-25-2010 01:26 PM

Re: Ganz Officially Addresses 2010 Trick or Treat Glitch
 
I just went through my accounts from last year and designed a pumpkin that had not been designed in 2009. I'm really thankful to have had the opportunity to do so.

I did notice, I got the choices from this year, but when the pumpkin was done, they eyes were nto one of this years choices but the star/half moon
eyes from last year. Quite frankly, I'm just glad the pumpkin won't have a blank face for the rest of it's time on my WW account!

Good luck... and for those of you with 2009 blank pumpkins... this could be your opportunity to design if you want!


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