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Old 05-31-2011, 12:15 PM   #41
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

The random log outs have been happening to me in the Kinzville Academy too.
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Old 05-31-2011, 12:17 PM   #42
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

well i have never visited the Judy blume room and i get kicked out of the accounts everywhere. Its not just firefox but IE also and Opera. I can be gardening and boom kicked out. Playing in the Magical forest and it you get kicked out there you get no credit for anything you find and can't go in again till the next day or 8 hours depending which forest you were in. Please fix this glitch.
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Old 05-31-2011, 12:26 PM   #43
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Smile Re: Ganz Investigating Webkinz World Random Log Out Problem

I got logged out when I was playing moolah mountain.




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Old 05-31-2011, 12:44 PM   #44
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

View Post Originally Posted by Nereid
I used to think the logout was random, but now I am thinking it is actually a timeout issue as it seems to be at around 15 minutes of play, which would explain why the logout seems to have so many triggers. I think that you can play some games that avoid the timeout which is why the programmers haven't figured out the problem yet. Hopefully they can start to see the forest for the trees and get this problem fixed.
Nope that doesn't work either. I got logged out mid-job yesterday and it was the FIRST thing I did that day. I'd only been logged in 3 minutes!


I also think people are getting confused: The thing about Judy Moodys room ONLY applies to jumbleberry fields when it gives you the 'could not connect' popup error before logging off. It's a completely seperate glitch!
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Old 05-31-2011, 12:46 PM   #45
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

Yeah, I just get logged out doesn't matter where I am or what I am doing! I had contacted Ganz and they told me to use FF which I have been anyway. This am I was just decorating one of my rooms and got logged out.
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Old 05-31-2011, 01:19 PM   #46
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

I wish them luck finding the log-out problem and hopefully they'll sort out the freezes and the really annoying freezes that won't even let you log out, as well.

I'd started having frequent random logouts long before the Judy Moody room. It was before the log-out carnival started, too. I've been randomly logged out during so many different activities I think it must be related not to any particular event but something system wide. I suspect the 'you haven't been playing for a while' timing is doing it, only it doesn't give you the warning, ignores the fact that you ARE playing, and just goes straight to log out.

I've been randomly logged out while selling stuff to the Wshop, while doing Academy classes, while hunting trash in the park, and while looking at the Kinzville map, in addition to being logged during various games. There doesn't seem to be any common factor. I have done the Judy Moody room and then done other things and then Jumbleberry without being logged out, so perhaps that particular glitch only acts if you go directly from JM to JB.
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Old 05-31-2011, 01:20 PM   #47
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

This is fantastic news! I'm so glad they are working on a fix for this problem! There were days I didn't even want to play on WW because of this problem of being logged out without warning!
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Old 05-31-2011, 01:57 PM   #48
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

when i feed my pet is when i get logged out usually. Sometimes I get logged out during a game!
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Old 05-31-2011, 02:08 PM   #49
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

Thanks for the tip to play Jummble Berry first I'll give it a try got logged out twice this weekend on one account no problem on the other.
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Old 05-31-2011, 02:09 PM   #50
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Default Re: Ganz Investigating Webkinz World Random Log Out Problem

I have been having this problem for a couple of months now. For me, it always happens when I am playing games in the Arcade - but that might be because I spend a lot of time playing games in the Arcade! It doesn't seem to matter how long I've been logged in, though. It seems very random. Some days, it happens 3 times in a row, other days, it happens only once. I have sent Ganz quite a few "comments" through WW about this over the last month or so. When I've made several hundred KC in Zingoz Pop and then it kicks me out, I am NOT a happy camper!! I play games on WW BECAUSE of the KC. I would play on other sites otherwise! I may have to do that if it doesn't get fixed soon as I am sick of the constant frustration!
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