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Old 05-31-2011, 08:52 AM   #1
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Default Ganz Investigating Webkinz World Random Log Out Problem

A new front page story has been added:

Ganz Investigating Webkinz World Random Log Out Problem

Click the image to open in full size.Ganz announced a short time ago that they have heard player complaints about the random log out issue affecting Webkinz World and that they are working on a solution.

Although many players have been experiencing random logouts for months, the issue has been affecting even more players since the introduction of the Judy Moody movie promotion to the Clubhouse.

Based on reports from our members here at Webkinz Insider, it appears that there is a very specific glitch affecting the Jumbleberry Fields game. Players who visit the Judy Moody room first, and then play Jumbleberry Fields, get kicked out of Webkinz World without getting credit for their berries. Players who play Jumbleberry Fields first, and then visit the Judy Moody room, do not seem to have this problem.

For more information on the Judy Moody Promotion and Jumbleberry Fields check out our WIki.
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Old 05-31-2011, 08:54 AM   #2
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Default Re: Ganz to address random logout issue

Oh, YES! It's about time, this has been a widespread issue since December already!
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Old 05-31-2011, 08:55 AM   #3
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Default Re: Ganz to address random logout issue

Thanks Dixie. I have been having this problem!

I didn't relate it to the Judy Moody room but now that I think of it. that's what happened to me this morning.
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Old 05-31-2011, 08:58 AM   #4
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Default Re: Ganz to address random logout issue

I been having this terrible issue as well. I also, been having random logging out on other games in the arcade as well...
Hope they get this fixed soon!
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Old 05-31-2011, 08:59 AM   #5
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Default Re: Ganz to address random logout issue

A lot of people have been having this issue since December and have not been able to play Jumbleberries. DragonBird is one of them. It can be very frustrating.
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Old 05-31-2011, 09:00 AM   #6
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Default Re: Ganz to address random logout issue

Random logouts have been going on for months. Way before Judy Moody was added I was getting logged out. At least now I get to do the Carnival games. It seems about ten minutes after my first log in then I get logged out. I have to wait to go to the academy until after my log out so I don't fail any classes. Thank you.
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Old 05-31-2011, 09:01 AM   #7
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Default Re: Ganz to address random logout issue

That stinks!
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Old 05-31-2011, 09:02 AM   #8
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Default Re: Ganz to address random logout issue

I had not really had the log out issues until this past week, but it wasn't just Jumbleberry.This weekend, I was logged out during trades, academy classes and in my pet's room. The room ones don't bother me, but the class and trade ones sure do!
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Old 05-31-2011, 09:11 AM   #9
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Default Re: Ganz to address random logout issue

The jumbleberry fields has been a major trigger in the logout issue since DECEMBER.

Maybe Judy compounded that, but in my glitch report, that has been happening for a long long time-when eating berries AND/OR completing the game...

On their facebook they also said they will address this issue. I commented them a link to my glitch report in case it will help them diagnose the issue. I miss WW and have not played nearly as much due to this issue, it just got to be too annoying..

Paws crossed it is fixed soon!
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Old 05-31-2011, 09:13 AM   #10
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Default Re: Ganz to address random logout issue

For you, DragonBird, I hope that you will be able to enjoy your Hamsters and Webkinz soon.
I am so glad that they have decided this was a priority
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