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Old 12-16-2011, 08:57 AM   #1
FIA
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Default Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

A new front page story has been added:

Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Click the image to open in full size.Over the past week, many of our members have been complaining about unsucessful attempts to use Party Packs in Webkinz World. From missing color zones to missing "Go to Party" buttons, there have been widespread reports of problems. These problems started immediately following the site maintenance on December 7.

Thankfully we know that Ganz is looking into the issue. Yesterday Ganz posted the following message on Twitter:

"Hi everyone! Please let us know if you're
having issues with Webkinz World parties."

So, if you are having a party problem, and you have a Twitter account, please send Ganz a message @webkinz. If you don't have a Twitter account, you can post your information in the Glitch Reports section of the Webkinz Insider forum, HERE.

UPDATE: Thank you to our members for letting us know that Ganz is refunding the purchase prize of Party Packs that have failed. Players who contact Ganz to complain are having the KinzCash added back to their accounts. For information on how to contact Ganz, please click HERE.

UPDATE (4pm): Next week, as a thank you to everyone for being patient while Ganz works to sort out this programming glitch, Ganz will award every player a free Christmas Party Pack!
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Old 12-16-2011, 09:12 AM   #2
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Default Re: Ganz Investigates Webkinz Party Pack Glitches

finally i was having issues last week!
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Old 12-16-2011, 10:26 AM   #3
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Default Re: Ganz Investigates Webkinz Party Pack Glitches

Im glad this finally made it to the front page! Maybe Ganz will see it! Tweet away people!
It has been incredibly disappointing not to be able to see the new christmas party room I hope it doesnt take them as long as it did to fix the cove raffles! (that would not be good!).
tweet tweet tweet!
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Old 12-16-2011, 10:31 AM   #4
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Default Re: Ganz Investigates Webkinz Party Pack Glitches

I really hate to point the clicking finger . . . . NAFARIA

Thanks for the Christmas Party info FIA!
We are looking forward to partying glitch-free soon!
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Old 12-16-2011, 10:57 AM   #5
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Default Re: Ganz Investigates Webkinz Party Pack Glitches

Please tweet about the dock problem in WW also.
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Old 12-16-2011, 11:19 AM   #6
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Default Re: Ganz Investigates Webkinz Party Pack Glitches

Thank you for this information. I will not buy a party pack. Aww and the party looks so cool
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Old 12-16-2011, 12:17 PM   #7
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Default Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

I hosted two parties the other day for my friend who just joined Webkinz.. and we were unable to go in, so i'm happy they will be giving us refunds for failed parties. Thanks for letting us know.
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Old 12-16-2011, 12:31 PM   #8
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Default Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

Hi FIA,
Thank you for the information. I have been unable to attend parties since January. Sometimes there is a missing "go to party" button. Other times I click the button but I am unable to load the party page. Also, I get lots of messages of the host is not available or the host wants you to go home now.

If Ganz is able to fix the problems, then I will try again. I hope others have had better luck!

Auntie
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Old 12-16-2011, 01:03 PM   #9
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Default Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

And I thought it was just me!!! Thank you for the update, I tweeted so hopefully that will do the trick. I felt like a techno reject when I couldn't figure out why my party button never showed up!!!
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Old 12-16-2011, 01:30 PM   #10
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Default Re: Ganz Investigates Webkinz Party Pack Glitches *UPDATE*

I love party packs! they pack so much fund!!!!
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