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Old 10-07-2011, 04:13 PM   #81
ram325
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

rep removed ghourd chair instead and am trying to get it back
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Old 10-07-2011, 04:17 PM   #82
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by webby4
rep removed ghourd chair instead and am trying to get it back
I am sorry that happened.
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Old 10-07-2011, 04:18 PM   #83
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by webby4
rep removed ghourd chair instead and am trying to get it back
So sorry!
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Old 10-07-2011, 04:21 PM   #84
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

called back and both different reps would not put the chairs back -- how sad
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Old 10-07-2011, 04:24 PM   #85
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by webby4
called back and both different reps would not put the chairs back -- how sad
I'm so sorry you couldn't get them back. Did they switch the cd covers for you? Or just take the chairs by mistake? Did they replace them with the persephone plush?
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Old 10-07-2011, 04:28 PM   #86
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

am afraid to call back again in case they suspend the account

View Post Originally Posted by twigsthegiraffe
I'm so sorry you couldn't get them back. Did they switch the cd covers for you? Or just take the chairs by mistake? Did they replace them with the persephone plush?
they did switch the CD covers which was what i had mentioned -- did not mention the ghord chairs from them but they took it anyways -- in future, will just leave glitch as is with no messing around

Last edited by webby4; 10-07-2011 at 04:28 PM..
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Old 10-07-2011, 04:30 PM   #87
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I know how you feel, but at least my rep told me he would be taking the chairs, and let me keep one. Did you at least get the plush in exchange?
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Old 10-07-2011, 04:59 PM   #88
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I called and the rep wanted me to email with the accounts that needed the cd cover swapped for the mic. I asked about the gourd chairs and he said that they would probably remove the chairs too if I emailed (even if I didn't ask for the chairs to be swapped). So, I asked him if he would do 1 account over the phone and he did. I gave him an account that didn't win any gourd chairs and was able to get 3 CD covers removed and get 3 superstar mics added to the account. He is hoping that they fix the glitch when they bring back the pink contests, but he thought that should have happened by now (them putting back the contests).

Good luck, everyone.
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Old 10-07-2011, 05:03 PM   #89
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

They now have the gourd chairs in the eStore (along with a different green gourd chair). How can they just remove the chairs now? What if you bought it in the eStore?
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Old 10-07-2011, 05:14 PM   #90
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

Thanks for the info SnowCrystal. The chairs being sold now definitely complicates things - hopefully the stop removing any chairs because of it.
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