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Old 10-06-2011, 03:30 PM   #31
ishing U A Great Day
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I keep calling them and get a busy signal.
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Old 10-06-2011, 03:31 PM   #32
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

OK I didn't even consider to save my CD cases. I downloaded every one I got them deleted the download so they wouldn't be in my dock. Now, I have no chance of getting the right prize unless I decide to call later and get a replacement prize. I don't want the mic though.

OK so I am confused...someone said they won't be fixing the glitch and someone said they are...which is it? I would hope they would try to fix it so people don't keep calling to get replacement prizes. I want the striped dress and the persephone plush. I haven't gotten those yet but I'm not sure if I should keep participating if I keep getting the CD covers.
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Old 10-06-2011, 03:38 PM   #33
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by twigsthegiraffe
The line's been very busy today - the beeping is the busy signal. I had to try several times before I got through. I've only called a couple of times in the past, and never had a busy signal until today. Guessing lots of calls about mics.
thanks so much, i thought it was just a busy signal another quick question do i just tell them i have a glitch with the pink contest and they will know what im talking about?
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Old 10-06-2011, 03:40 PM   #34
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by Arte's Fan

OK so I am confused...someone said they won't be fixing the glitch and someone said they are...which is it? I would hope they would try to fix it so people don't keep calling to get replacement prizes. I want the striped dress and the persephone plush. I haven't gotten those yet but I'm not sure if I should keep participating if I keep getting the CD covers.
The rep told me it wouldn't be fixed but it would not surprise me one bit if they told someone else differently. The answers you get all seem to depend on who you talk to... Good luck, whatever you decide to do!
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Old 10-06-2011, 03:43 PM   #35
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

Has anyone been able to get rid of the CD cases? I downloaded the song, but the case is still there. I can't sell it and it won't go into a room

Now I'm afraid the call Ganz again in case they take away the gourd chair!
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Old 10-06-2011, 03:48 PM   #36
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I just called Ganz again and got through this time and got the most sweetest customer service person! Told her I won the Sweet Superstar Mic but got the CD cover instead and she asked if I would like for her to switch that out for me! She took one of the CD covers out of my dock and gave me the mic then explained about the glitch they are having and that they are working on it but didn't know when the glitch would be solved! I wish everyone else luck in getting a hold of a nice customer service person like I did!
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Old 10-06-2011, 03:52 PM   #37
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by therealmtbmd
thanks so much, i thought it was just a busy signal another quick question do i just tell them i have a glitch with the pink contest and they will know what im talking about?
That's what I called it when I called about the problem... "the pink contest"!
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Old 10-06-2011, 03:52 PM   #38
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

joi - We downloaded one cd case before I called, and it disappereared from the dock - sorry it's not working for you.

My situation with the rep is the only one I've read so far that said they had to do the chairs also - all the others have just taken care of the cd covers.
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Old 10-06-2011, 03:58 PM   #39
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I really haven't gotten them except the download cover. I don't mind it though. If Ganz can't just change it automatically, I am fine with keeping it. I don't think that this is a calling matter for me.
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Old 10-06-2011, 04:02 PM   #40
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by Vickie
That's what I called it when I called about the problem... "the pink contest"!
alright thanks!!
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