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Old 10-06-2011, 01:56 PM   #11
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

but they won't talk to people younger than 18.
SO what do I do???
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Old 10-06-2011, 02:01 PM   #12
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

ask your parent to call

View Post Originally Posted by FIA
It depends on which Rep you get on the phone.
so is not only item in my dock...

Maybe I should not call, don't want to loose my gourd

Last edited by zebultux; 10-06-2011 at 02:01 PM..
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Old 10-06-2011, 02:08 PM   #13
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by zebultux
Maybe I should not call, don't want to loose my gourd
Put your gourd in a room

When I called yesterday, I put the gourds in rooms and just asked the rep to switch the CD for the mic. We love the gourds too and didn't want to trade them for the plush.
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Old 10-06-2011, 02:10 PM   #14
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

View Post Originally Posted by joi
Put your gourd in a room

When I called yesterday, I put the gourds in rooms and just asked the rep to switch the CD for the mic. We love the gourds too and didn't want to trade them for the plush.
I'm confuse now...

I have ask if it was in my dock or in all my account (rooms) and FIA tell it change maybe all...
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Old 10-06-2011, 02:20 PM   #15
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I was wondering how i got that chair,i'm keeping mine! LOL i love it
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Old 10-06-2011, 02:27 PM   #16
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

Here's what the rep I spoke to told me (but other reps may tell you something else) -

If you call about one item, they automatically check for the other also & remove all incorrect items (doesn't matter if it's in a room or in the dock - ours were in a room). I was calling about the cd cover, we had already downloaded one (we wanted at least one of the gourd chairs - had 3). He said he could let me keep one chair as a courtesy since we had multiples, but if we had only had one chair he would have had to replace it. He said you got one replacement for every item you had (other reps have only given one mic regardless of how many covers you had).

DD would have been crushed if I had lost her gourd chair - very relieved that didn't happen.
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Old 10-06-2011, 02:30 PM   #17
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I love my gourd chair and am so happy I got it. One glitch I really appreciate!
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Old 10-06-2011, 02:34 PM   #18
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

thanks for the news fia! i would like to get all those cd covers changed.
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Old 10-06-2011, 02:34 PM   #19
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

The rep told me they are not going to be fixing this glitch. So if you're going to continue playing until the end of the event it might be wised to wait until the event over so you don't have to call again. Just a thought.
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Old 10-06-2011, 02:36 PM   #20
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

We were given 1 mic for our 2 CD covers, although the rep made it sound like she was going to put in two mics? She also told me it is a known glitch and as a result they are advising people not to participate in the contest until they have this glitch resolved.
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