Rare times in local KT. Place your mouse over times and items for time conversions and info.
Welcome to the Webkinz Insider Forum forums.
You are currently viewing our boards as a guest which gives limits your access to many of our other features. By joining our FREE community you will have access to post topics, communicate privately with other members (PM), removal of some (including the "in-text") ads, respond to polls, upload content and access many other special features, such as trading, and entering contests! Registration is fast, simple and absolutely free so please, join our community today!
If you have any problems with the registration process or your account login, please contact us.
Today players are reporting that, by contacting Ganz by telephone, they have been able to get some of the incorrectly awarded prizes swapped out on their accounts. However, exactly what gets swapped out seems to depend on which Customer Service Rep handles the call. Some Reps will only swap out one prize. Some Reps will swap out all of the prizes. Some Reps add in the correct prizes without removing the incorrectly awarded prizes.
If you have been awarded an incorrect prize and would like to try to have it traded for the correct prize, and you are at least 18 years old, you can contact Ganz Customer Service at 1-866-WEB-KINZ * 1-866-932-5469. For more options for contacting Ganz, please click HERE.
Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes
I think I'll wait a bit and see what happens. I would think Ganz would want to fix this glitch. The download and the gourd chair are items people normally would pay to get! They are losing money giving them away as freebies!
Since I adore the gourd chairs, I might just call on the account that has only one.
WebkinzInsider.Com is not an official site of, sponsored by, nor affiliated with Ganz, Inc, Webkinz, Lil'Kinz, or Kinzville Newz and all character names, logos, and images are trademarks owned by Ganz, Inc.