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Old 10-06-2011, 12:42 PM   #1
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Default Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

A new front page story has been added:

Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

Click the image to open in full size.Click the image to open in full size.As we reported to you earlier this week, there is a glitch affecting the two "Pink" contests happening on the Webkinz Newz site right now. Players who are told that they won the Persephone Plush Doll are being awarded the eStore's Gourd Chair. Players who are told that they won the new Sweet Superstar Mic are being awarded an MP3 download of the new "I Dream in Pink" song, which is triggered by the Dream in Pink CD Cover.

Today players are reporting that, by contacting Ganz by telephone, they have been able to get some of the incorrectly awarded prizes swapped out on their accounts. However, exactly what gets swapped out seems to depend on which Customer Service Rep handles the call. Some Reps will only swap out one prize. Some Reps will swap out all of the prizes. Some Reps add in the correct prizes without removing the incorrectly awarded prizes.

If you have been awarded an incorrect prize and would like to try to have it traded for the correct prize, and you are at least 18 years old, you can contact Ganz Customer Service at 1-866-WEB-KINZ * 1-866-932-5469. For more options for contacting Ganz, please click HERE.
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Old 10-06-2011, 12:49 PM   #2
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I called this am and was able to get the correct prizes without losing any of the incorrect prizes...did multiple accounts with one phone call, but not all my accounts!!
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Old 10-06-2011, 12:51 PM   #3
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

Thanks for the info. Our 6 accounts now have the lucky number 13 cd covers on them! Will be calling to see what they will do!
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Old 10-06-2011, 12:55 PM   #4
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I will keep my gourd chairs, thank you!
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Old 10-06-2011, 12:58 PM   #5
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I think I'll wait a bit and see what happens. I would think Ganz would want to fix this glitch. The download and the gourd chair are items people normally would pay to get! They are losing money giving them away as freebies!

Since I adore the gourd chairs, I might just call on the account that has only one.
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Old 10-06-2011, 01:01 PM   #6
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

I haven't been getting the right prizes but not the same errors as reported. I got a Mrs. Birdy sweater instead of the microphone and I have several cd covers.
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Old 10-06-2011, 01:14 PM   #7
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

Called them about the cd I got instead of the mic and the chairs instead of the plushes. They remove the items and gave me the one I was suppose to win in the first place.
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Old 10-06-2011, 01:37 PM   #8
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

Does anyone know if the mic is kinzpostable?
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Old 10-06-2011, 01:38 PM   #9
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Default Re: Ganz Customer Service Swaps Out Incorrectly Awarded "Pink" Prizes

when you said:

"swap out all of the prizes"

this is all the prize in my dock or all the prize in my account??

And does it give one prize or if I have 6 cd cover, they give me 6 mic???

thanks!
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Old 10-06-2011, 01:41 PM   #10
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View Post Originally Posted by Ritzcracker
Does anyone know if the mic is kinzpostable?
Yes, it can be KPed and Traded.

View Post Originally Posted by zebultux
when you said:

"swap out all of the prizes"

this is all the prize in my dock or all the prize in my account??

And does it give one prize or if I have 6 cd cover, they give me 6 mic???

thanks!
It depends on which Rep you get on the phone.
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