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Old 04-01-2008, 04:39 PM   #11
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Default Re: Ganz Corrects Pet of the Month Misinformation!

But the first info was confirmed so whats going on?
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Old 04-01-2008, 04:42 PM   #12
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Default Re: Ganz Corrects Pet of the Month Misinformation!

i thought justin left?
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Old 04-01-2008, 04:43 PM   #13
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Default Re: Ganz Corrects Pet of the Month Misinformation!

Hey Justin! I'm still trying to recover from the April Fool's Joke you pulled on us this a.m.!!!!! I adopted my pink poodle this a.m. (prior to Jusint's April Fool's Joke) and I got everything I was supposed to get! Lucky me I guess.

BTW, I like ur Avvie too!
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Old 04-01-2008, 04:43 PM   #14
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Default Re: Ganz Corrects Pet of the Month Misinformation!

I adopted my Pink Poodle at lunch time and got my loot bag and everything else. I hope things work out for everyone else.
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Old 04-01-2008, 05:33 PM   #15
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Default Re: Ganz Corrects Pet of the Month Misinformation!

I am so glad I decided to hold off on adopting mine...and also so glad that they are NOT changing the policy!!!
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Old 04-01-2008, 06:21 PM   #16
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Default Re: Ganz Corrects Pet of the Month Misinformation!

Oh phew!! Thanks for the update!!
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Old 04-02-2008, 06:57 PM   #17
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Default Re: Ganz Corrects Pet of the Month Misinformation!

View Post Originally Posted by Justin
UPDATE ON PET OF THE MONTH ARTICLE -- this is an update to the news from this morning

I have received direct word from Ganz's creative staff that there have been no changes to the Pet of the Month policy. The information given out this morning by the CS department was misinformation. As always, every Pet of the Month is supposed to come with a Pet of the Month loot bag, whether you have 1 Pet of the Month item or 50 Pet of the Month items and it does not depend on how many Pet of the Month adoptions you have made.

If you adopted a Pink Poodle today and did not receive your loot bag, it is likely due to a bug in the system and you may need to notify Ganz that your item was not awarded as it should have been.

Ganz is currently looking to see if there are any bugs in the awarding of Pet of the Month loot bags, so you may want to wait a few days to log in your Pink Poodle for April!


[Click for Article...]
Justin... A couple of questions?
1.Would it be 'ok' to post a thread WITH all the various ways to contact Ganz Customer Support? (I don't mean any names or ext. #'s - Just the general ways that are open to public knowledge.) There are several ways to contact them... There have been so many duplicate threads/posts requesting this information - it may be helpful. Or, to even have a place on WI with this information...
and
2. Although Ganz "Corrected" the POTM "Misinformation" - many, MANY posts have been made in the past 2 days regarding VERY different ways that Customer Service at Ganz IS handling the situation... Anything from "We cannot do anything" to "We will replace the item ONCE" to "We will give you $1000kc, but will not replace items any more"... Yesterday I was told on the phone by one rep that they simply are not replacing items any more - period. A different rep called me today and told me something completely different - about a 'tracking system that is going to be implemented soon so that Ganz had proof of what accounts actually receive, and therefor can verify that it's missing..." Is there any way that YOU - as you have direct contact with Ganz - can find out what exactly their policy IS? )And then possibly suggest that it be handled consistently?)
I just think if all these upset - dedicated Webkinz lovers! - had contact information, and a clear idea of what Ganz WILL and WILL NOT do... it would cut down on a lot of disappointment and frustration...
THANKS FOR ALWAYS STAYING ON TOP OF THINGS FOR US!
(What on earth would we do without WI?!)
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Old 04-02-2008, 08:02 PM   #18
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Default Re: Ganz Corrects Pet of the Month Misinformation!

Cool, thanks Justin!
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Old 04-02-2008, 08:46 PM   #19
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Default Re: Ganz Corrects Pet of the Month Misinformation!

Is it safe yet to adopt our Pink Poodles?
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Old 04-02-2008, 10:48 PM   #20
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Default Re: Ganz Corrects Pet of the Month Misinformation!

We have adopted several poodles and have not had any problems....(but, not on April 1rst)/......Glad to know it has been worked out!!
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