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Old 12-23-2009, 01:04 PM   #271
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

Didn't get my email either. I just called the Estore 1-888-818-8770 and they sent the email right away. Very friendly gentleman, just asked for my email address.

Thanks for the phone number.
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Old 12-23-2009, 04:46 PM   #272
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

View Post Originally Posted by pink&purplegirl
i haven't got an email, and my mum won't phone and she won't let me phone either, oh well, thanks to the people who posted the number
Try e-mailing them here: https://www.ganzestore.com/csform. It worked for me!
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Old 12-23-2009, 06:18 PM   #273
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I have sent them an email with my account info letting them know about my dissapointment with thier poilcy on one code per email. After they responded with a generic message telling me thier 'one per email' policy once again, I called them and let them know how dissapointed i am. The rep was very nice and issued me a second bonus code for another 3,000 points. Although I still didnt get what i thought i was going to get (i have 9 individual deluxe accounts under my email as of now) They did attempt to help me out a little.
I suggest everyone with more then one deluxe membership call them and let them know how you feel about only getting one code.
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Old 12-23-2009, 08:46 PM   #274
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

Glad to see I'm not the only one who didn't get the e-mail! I just remembered to check a minute ago and was looking all over for it. Couldn't find it anywhere and thought I'd pop on here to see what went wrong since everyone is always on top of things.

Ganz had the best of intentions but I don't think this little giveaway went off quite the way they had planned. Such is life, I guess.

Come morning I shall be on the phone, hopefully with a happy result as others have had.

Merry Christmas to all! Hope everyone has a wonderful one.
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Old 12-24-2009, 01:42 AM   #275
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I thought I didn't get mine either. I have 2 deluxe accounts. But when I signed up for thm used different emails. On 1 email account the letter from gans was in the normal inbox with Ganz as the sender. On the 2nd as someone else noted it was in my SPAM folder with the sender as noreply and that was the letter from Ganz. So maybe if you don't see it at 1st glance it is because it does not have Ganz as the sender. (or Ganz just ******* up again) Keep in mind it was sent 12/21 so scan your emails for that day in your Inbox and Spam folders very slowly. I missed it several times. Hope this helps. Happy Holidays.
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Old 12-24-2009, 11:07 AM   #276
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

Thanks so much for the direct E-store phone #. Just got off the phone and the email was in my inbox as soon as I hung up! There's a bit of a wait (I was on hold about 10 minutes before getting through) so if you're calling this morning, just a head's up. It was totally painless otherwise, though. And a nice gift to start the day.
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Old 12-27-2009, 09:29 PM   #277
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

Do we know if we have to use the 3,000 points by 12/31 or just enter the code?
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Old 12-27-2009, 09:57 PM   #278
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

Still no points. I'll call Tuesday.
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Old 12-28-2009, 12:08 AM   #279
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

View Post Originally Posted by aug2168
Do we know if we have to use the 3,000 points by 12/31 or just enter the code?
Just enter the code - the points get added to your total.
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Old 12-28-2009, 03:51 PM   #280
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

View Post Originally Posted by Jarrah
Just enter the code - the points get added to your total.
Then after it's added to your total they don't expire on 12/31?

Thank you!
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