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Old 12-21-2009, 08:09 PM   #211
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I didn't get one either, soooooooooo the question is "Did anyone get one without having to call?" That seems to be the question. I get all the email when I purchase things, but not FREE things. lol I checked my spam, but nothing there either.

I guess I have to call them tomorrow.
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Old 12-21-2009, 08:18 PM   #212
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I will be contacting Ganz, as well. I understand that we should be thankful for the 3,000 points to begin with. They are not obligated to do anything like that. However, if it was to be given to each deluxe member, it should not be limited by e-mail address. We purchased a deluxe membership for our daughter, but put it under my e-mail address. I don't want her in charge of this. I want to be able to supervise her purchases (within reason), so I set up a gift account to transfer her monthly points. I purchased TWO deluxe memberships, so there are TWO deluxe members. She was so excited to be getting the bonus points. Now I have to tell her that they only send it out per e-mail address. If they will not remedy this, I will split the points with her as that is only fair. As someone else said, we paid for two memberships, so each should get the bonus points.

For those of you who want to call about this, the eStore direct number is 888-818-8770.

Monday - Friday 9am-5pm EST


Last edited by Princess18; 12-21-2009 at 08:24 PM..
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Old 12-21-2009, 08:28 PM   #213
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

i got my letter from Ganz (if you want to call it a letter) (there s nothing on it it's blank) now what? someone please help
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Old 12-21-2009, 08:31 PM   #214
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I haven't received anything (yet).
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Old 12-21-2009, 08:42 PM   #215
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I didn't recieve anything either! what do I do?
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Old 12-21-2009, 08:45 PM   #216
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I got my e-mail today with a code.
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Old 12-21-2009, 08:53 PM   #217
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

Can't wait!
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Old 12-21-2009, 08:55 PM   #218
 
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

I guess I will be calling them tomorrow because we have yet to receive our points. Keeping my fingers crossed that maybe it just needs a bit more time to get here.
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Old 12-21-2009, 08:57 PM   #219
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

View Post Originally Posted by Princess18
I will be contacting Ganz, as well. I understand that we should be thankful for the 3,000 points to begin with. They are not obligated to do anything like that. However, if it was to be given to each deluxe member, it should not be limited by e-mail address. We purchased a deluxe membership for our daughter, but put it under my e-mail address. I don't want her in charge of this. I want to be able to supervise her purchases (within reason), so I set up a gift account to transfer her monthly points. I purchased TWO deluxe memberships, so there are TWO deluxe members. She was so excited to be getting the bonus points. Now I have to tell her that they only send it out per e-mail address. If they will not remedy this, I will split the points with her as that is only fair. As someone else said, we paid for two memberships, so each should get the bonus points.

For those of you who want to call about this, the eStore direct number is 888-818-8770.

Monday - Friday 9am-5pm EST

Yep, I'll be calling them also. I purchased a full deluxe membership for my grandson, but set it up as a gift account under mine. I agree with you 100%. If you put out the money for 2 accounts, you absolutely should get the gift on both accounts, regardless of the email address attached to each. How disappointing for the kids! I don't mind sharing my points with him, and may just gift the full amount to him if Ganz doesn't rectify this, but it seems to me that it wouldn't hurt Ganz a bit to gift the points to every deluxe member. After all, everything in the store is virtual, so it isn't costing them a thing, why be Scrooge at Christmas time? In addition to the deluxe accounts I've spent plenty of real money in the estore, purchasing additional points to get the items we both wanted. They should realize that probably 100% of the gift accounts belong to kids and take the extra steps to make their memberships extra special.
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Old 12-21-2009, 08:59 PM   #220
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Default Re: Ganz Announces Free eStore Points for Deluxe Advantage Webkinz World Players

Princess18 - thanks for posting the direct estore number. I will be calling tomorrow since I did not get an email today.
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